KohlMediaQ: Just bought the highest Tier because it sounds like a good deal to replace some of the common applications to ...
interact with clients such as whatsapp business, zoom, pandadoc etc.
on top qwil is more secure and all in one place so i thought it must be a very big plus for the clients to have all in one place to interact with my company during ongoing projects.
Now some things i ran into while setting everything up.
First of all the branding part is not very usefull, you can add you logo in the top of the application but that's it. qwil logo is still in the top left, qwil is still the url, qwil sends invitation email instead of my own email.
client has to activate an account (effort on the clients side) and then get's bombarded with the whole qwil messenger suite.
i as an admin do not have control over what the client can access and can see. A new client would need a whole onbaording to get along.
i want to make my clients life very easy and also my clients run businesses themself and don't really have time to dig into a new software.
furthermore , i don't know if this feature is planned, the while qwil messenger is only available in english language. if that doesn't change quick and languages like german get added i have to make use of the money back garantuee.
so as a conclusion :
Are features planned like - qwil messenger in different languages ?
branding of the whole platform especially the invitation of new clients ?
being able to manage what clients see and how they can intereact , e.g. they can just message and videochat and see nothing else. ?
Laurent_QwilMessenger
May 15, 2024A: Hi Samantha
Answering your questions.
Clients do need the same as staff members. They have no admin, no broadcast, they only have chats and contacts (which you define) and file manager. They have on the right of a chat thread the options to invite within their contact books and search. So there is no confusion.
On the butler - it is a one way notification for each. It is within your organisation and with your logo. And it says sent on behalf of your name. No plans to change the name.
On the emails and invitation process. This is centralised so emails comes from qwil.io but your name / brand are always mentioned. Other than the invitation process, these are just reminders which can be turned off.
On organisations - there is only one for you and you control the staff and clients and the conversations.
Unfortunately there is no option to remove qwil everywhere and white label. We believe a communication platform has to be shared by all and this also enables us to provide it at an attractive price. Zoom is not white labelled for example.
Hope this helps and very happy to organise a demo / onboarding session to go through all the design.
Hope this helps. Laurent.
Hello and thanks for your feedback,
The onboarding sequence of receiving an email to accept, put a username + password (and receive SMS if you have 2FA on) is the same for all users. This is the key for security as being invitation only. Once on, then this is just face ID to ensure you are the right person. It is a small amount of friction to ensure data privacy and security.
Branding. When a client is invited, assuming you have updated your logo and branding, the invitation will come from Qwil (as it is our general mail servers) but will have your logo and name...X has invited you to chat...so it is clear that it is your company. We usually recommend firms to send an email to all to inform. There is a template on our help centre.
Qwil is multi-tenant meaning you can have multiple organisations on the same app - so you can be a staff of one and a client of another. We have many clients who have been invited by many firms so makes it very practical to switch from one organisation to another - a bit like in a building which we own and you are directed to each floor where you control your data. This is the way Qwil is built, you are branded within your floor. A fully white label app may come later but that will really be for enterprise customers.
Admin point. You control the address book of every client. They go through exactly the same process to be onboarded and then have access to start a conversation to people in their contact book. They have limited other options other than start a chat with a contact, share a document and potentially invite someone else in their address book. You coordinate everything else. Staff start video calls, request esignatures, controls address books and manage the conversations. Our help centre provides more details
On English language. Of course you can input in every language as chat (especially on mobile) is intuitive and users just look at icons - chat, contacts, settings. We will provide further languages but that is not within the next 6 months as English is really the biggest market for now and new languages hasn't been a priority (over e-signature, broadcast or integrations)
Hope this helps,
Laurent
Thanks for this very in depth answer.
I get the big benefit that qwil delivers in the market. maybe it's just not right for my business at the moment. will check it out a bit further
Verified purchaser
I don't have an issue with most of the process, with the exception of the guided tour...this looks hugely professional and unfortunately all branded Qwil. I want to love this system, in truth I do absolutely love it.....however it seems more focused on the value of being part of multiple projects rather than focused on MY project.
Here are my suggestions / requests: The focus on being part of multiple projects is GREAT for Staff/Colleagues. There would be no confusion here and staff/colleagues could see the value in the platform for their own projects or other projects they are involved with. However, I do not see the value of this for clients. It only serves to confuse the client and take their focus away from the project at hand (already a difficult thing to keep their focus).
So, at a minimum......my request is:
Please remove Qwil references (or allow us to customize) the onboarding guided tour popups. Every single one mentions Qwil.
Please remove areas on a client dashboard that do not apply to them (or allow us to configure the menu options available to clients). There is simply no need for a screen that says "invite a client". There is also no need to be able to broadcast to clients. Of course these options would be available if you are a different type of user in the organization that is currently active, but if you are a CLIENT in an organization, you should not see these things!!!!d
Is there a way to rename "Chat Butler", "Butler", and "on Quil Messenger". Again..confusing. This is even confusing your own brand. Is it chat butler or quil messenger?
I know this all sounds extremely critical. However it is only so because it's so close to being perfect. Thank you! :)
Just to clarify Samantha.
It is not about projects like you would do with slack (as only internal). You have all the chats with subjects in your organisation - with staff to staff or staff with clients. Staff coordinate who is in each chat threads and see history when invites. Also do see that there are 3 levels of staff (edit role) as normal staff can’t invite new users.
I would recommend you invite a “client” with another email so you can see the difference of interface and experience.
I think you kinda miss the points made.
At this point i understand that you don't want to offer white label abilities. But then the feature mentioned in the higher tiers here on appsumo 'name, logo, colors brand customization' is kinda misleading.
the difference to just using whatsapp in this regard isn't that much of a difference, i can add a profile picture and change my name, still everyone knows it's whatsapp. same with qwil. everything screams qwil and i have an account there with my name. the story is a bit different on the app, but i don't want my clients to encourage to use an app. they should be able to get the same experience without having to download anything.
We as business owners want to make ours clients live as easy as possible and don't confuse them.
Changing what a client can see is a crutial part and qwil needs to adress this.
I invited myself as a client to see it from their perspective and so much doesn't make sense. As a client you can't initiate a video conference, so why make a big blue button in the upper right that says so. when you click it you get informed that you as a client can't initiate a video call.
That's just one example.
From a clients perspective it's confusing and bloated (all the time i talk about qwil when accessed though a browser)
and i can see why you do this. As qwil is a b2b plattform you want the other business, that has the role of a client, to see what qwil can do and then you place on the bottom left a button right above my own company that says "register your own company"
so right next to my company you sell qwil as a service to my client.
This kind of behavior is seen in free products and tolerated, but in a paid product ?
Sadly you don't really adress these points, but we as business owners must be able to change the interface of the plattform for clients and give them just access to things and areas we want them to.
After two more days of tinkering around i will refund qwil due to
- only english language available
- no REAL brand customization
- overwhelming interface for clients and not the ability to change anything for them as an admin
Verified purchaser
HI!
I did try another test with my husband and his feedback is that he was not confused with the branding. I do see on his dashboard that he does not have two of the things I mentioned previously (the invite client and broadcast client) I am not sure why I saw this when I was testing it myself.
The only remaining thing is the onboarding tour......It's so nice.......and I do not understand why every single panel has to have Quil, can't it just be generic? I am not asking for us being able to customize it or putting our branding, just being generic. It feels excessive to me.
Zoom---actually.....
"With our SDKs, you can embed zoom core in your own app - since Zoom runs within the context of your app, our logo will not be visible except for a watermark we show inside the meeting window.... If you want to remove the Zoom logo/watermark and/or add your own logo, you can discuss business and licensing with the Zoom team AKA white-labeling."
Hi
Thanks for the feedback.
On zoom sdk (ie white label) that will cost you I believe over $1000 a year and be limited in terms of minutes. This is not what we charge but also not the use case. But appreciate there is the qwil platform.
On other feedback - WhatsApp is not a professional tool. Users are not verified so not secure and using it in a professional context also is a breach of GDPR. That is why with qwil you own all your data and can manage all conversation. I appreciate that businesses continue to use WhatsApp and that qwil may then not be for you.
Qwil really is about offering a staff and client platform (rather than slack) with chat, document sharing, e signature and video. All secure. All compliant. And all easy to use. There may be compromise and some initial onboarding but that is required for a professional tool.
Hope this helps
Laurent