I wonder how long it'll be working this time...months? weeks? hours?
Q: miss the We Got Your Back offer
i miss another We Got Your Back, i guess now i need to check each one of the product pages of the ones giving me issues to see if iget the offer next time
I know you guys are going around after months and saying that you had technical difficulties and the tool is now working.
The thing that I just dont understand is, you're saying the tool is working again now, but is it really? I logged in today after months, tried keyword research, when I click analyze keywords, nothing happens and my credits get taken. So I get no results but the credits are gone. I tried grid map, also not working. Both of the things have infinite loading bar but hours later no results.
So the way you fixed the tool is: - Up until few weeks ago, the tool was completely dead and not working - Now you update it so that it actually takes credits when you try to do keyword research, but you dont actually get anything because the tool doesnt work, just the credit consumption
A: We sincerely apologize for the frustration you've experienced, and we understand your concerns.
To address your issue:
1. The tool was indeed undergoing some technical challenges, which have been addressed in recent weeks. We acknowledge that there were periods when the tool was not working as expected, and we are genuinely sorry for any inconvenience caused.
2. Regarding your current issue with keyword research and the Grid Map, we believe it is related to specific use cases where the tool may still be facing some performance limitations. The credits consumption issue you're experiencing when the tool doesn't return results is not intentional, and we are investigating it further to fix it immediately.
Please reach out to us at support@rankatom.com with specific details, and we will escalate this matter for a more in-depth investigation. Your feedback is invaluable, and we are committed to resolving this issue as quickly as possible.
Thank you for your patience, and we truly appreciate your understanding.
Hi, I'm confused - we now have a "First Post from founder" - which was updated on 1/10/25 and also a new "Company and Product FAQ" on the same day. You are coming back here 6+ months since you last responded with no explanation, no "we're sorry" but instead, you're posting like you're brand new, and responding to all the negative reviews with "we had unforeseen technical challenges".You have failed on so many levels that even AS says at the top of this page that they couldn’t contact you and they gave us our money back. Please let us know what is going on and why you have suddenly reappeared?
A: I understand your confusion, and I apologize for the frustration caused by the lack of communication and the delays in our product's performance.
To provide clarity: We have faced some significant challenges over the last few months that affected our ability to provide the level of support and service that you all deserve. Unfortunately, this included unforeseen technical issues, delays in support response times, and personal challenges on my end. I take full responsibility for not keeping the lines of communication open and for not addressing these concerns sooner.
Regarding the "First Post from founder" and the "Company and Product FAQ" update on January 10th, we haven’t made any changes ourselves.
We are focused on moving forward and making RankAtom better, and we are working on critical updates. I appreciate your patience and understanding. If you continue to experience issues or need assistance, please don’t hesitate to reach out to our support team at support@rankatom.com.
Thank you for your feedback, and I’m committed to working hard to regain your trust.
Q: no response from support and the platform is not working
The platform has not been working for some time, I wrote to support 2 times and did not receive any response. Does it work correctly for you, I tried different browsers, but it has no effect
Q: Seems to be working again...sort of...
Now it's working again for the moment but the "volume" (most important metric) aren't visible.
When will this be fixed?
Share RankAtom
Verified purchaser
Rankatom is working again!
Verified purchaser
I wonder how long it'll be working this time...months? weeks? hours?
Q: miss the We Got Your Back offer
i miss another We Got Your Back, i guess now i need to check each one of the product pages of the ones giving me issues to see if iget the offer next time
to early to ask for a friendly email reminder???
Share RankAtom
I'm in the same boat
Q: Is it working again?
I know you guys are going around after months and saying that you had technical difficulties and the tool is now working.
The thing that I just dont understand is, you're saying the tool is working again now, but is it really? I logged in today after months, tried keyword research, when I click analyze keywords, nothing happens and my credits get taken. So I get no results but the credits are gone. I tried grid map, also not working. Both of the things have infinite loading bar but hours later no results.
So the way you fixed the tool is:
- Up until few weeks ago, the tool was completely dead and not working
- Now you update it so that it actually takes credits when you try to do keyword research, but you dont actually get anything because the tool doesnt work, just the credit consumption
So whats the point?
Krishna_Anubhav
Jan 22, 2025A: We sincerely apologize for the frustration you've experienced, and we understand your concerns.
To address your issue:
1. The tool was indeed undergoing some technical challenges, which have been addressed in recent weeks. We acknowledge that there were periods when the tool was not working as expected, and we are genuinely sorry for any inconvenience caused.
2. Regarding your current issue with keyword research and the Grid Map, we believe it is related to specific use cases where the tool may still be facing some performance limitations. The credits consumption issue you're experiencing when the tool doesn't return results is not intentional, and we are investigating it further to fix it immediately.
Please reach out to us at support@rankatom.com with specific details, and we will escalate this matter for a more in-depth investigation. Your feedback is invaluable, and we are committed to resolving this issue as quickly as possible.
Thank you for your patience, and we truly appreciate your understanding.
Share RankAtom
Q: I'm confused - what is going on?
Hi, I'm confused - we now have a "First Post from founder" - which was updated on 1/10/25 and also a new "Company and Product FAQ" on the same day. You are coming back here 6+ months since you last responded with no explanation, no "we're sorry" but instead, you're posting like you're brand new, and responding to all the negative reviews with "we had unforeseen technical challenges".You have failed on so many levels that even AS says at the top of this page that they couldn’t contact you and they gave us our money back. Please let us know what is going on and why you have suddenly reappeared?
Krishna_Anubhav
Jan 14, 2025A: I understand your confusion, and I apologize for the frustration caused by the lack of communication and the delays in our product's performance.
To provide clarity: We have faced some significant challenges over the last few months that affected our ability to provide the level of support and service that you all deserve. Unfortunately, this included unforeseen technical issues, delays in support response times, and personal challenges on my end. I take full responsibility for not keeping the lines of communication open and for not addressing these concerns sooner.
Regarding the "First Post from founder" and the "Company and Product FAQ" update on January 10th, we haven’t made any changes ourselves.
We are focused on moving forward and making RankAtom better, and we are working on critical updates. I appreciate your patience and understanding. If you continue to experience issues or need assistance, please don’t hesitate to reach out to our support team at support@rankatom.com.
Thank you for your feedback, and I’m committed to working hard to regain your trust.
Best regards,
Krishna Anubhav
Share RankAtom
he reappeared because all the money has been used on woman , car and beer. LOL
Verified purchaser
Well said
Q: no response from support and the platform is not working
The platform has not been working for some time, I wrote to support 2 times and did not receive any response.
Does it work correctly for you, I tried different browsers, but it has no effect
Share RankAtom
Verified purchaser
Same thing for me. 2 support requests and NO ANSWER. App is not working any more!