Frustrating Experience with Unreliable Features and Poor Support
While Ranklytics offers some useful tools, the service is often plagued with issues that make it feel unstable and unreliable. We encountered multiple problems, including blank pages, unexplained errors, and unresponsive buttons, which significantly disrupted our workflow. Although some of these issues gradually get resolved, they can take weeks to be addressed, causing unnecessary delays.
Unfortunately, customer support has been equally disappointing. Despite having a live chat feature, responses are slow, with many of our questions left unanswered. In some cases, it took weeks to hear back. Overall, the lack of dependable support and the instability of the platform have made Ranklytics a frustrating and time-consuming investment.
Sagar_Ranklytics
Nov 2, 2024Hey - I apologize for the bad experience you had with the product. We take every feedback very seriously. We have been ramping up our customer support in response to the overwhelming response we have received.
With respect to the issues, our team has been on top of resolving every issue and if you are still facing any troubles please feel free to reach out to support@ranklytics.ai and I'll make sure it gets taken care off immediately.
Thanks