A: Hi there,

Thanks for reaching out — happy to help clarify 😊
(Quick note: if you’d like a more in-depth discussion, feel free to email us at [email protected] as responses here are a bit limited in length.)

1. Review platform integrations
We currently integrate with platforms such as Google, Yelp, Trustpilot, TripAdvisor, and Booking.com.

In addition, we offer a custom URL option, which allows you to link to virtually any review platform, even if it’s not natively integrated, by directing customers straight to your chosen review page.

2. Number of platforms & how they’re managed
You can direct customers to multiple review platforms at once via a review options landing page, where they can choose their preferred site. This page can support 5+ platforms.

Alternatively, if you don’t want to present multiple options, we use a round-robin system that automatically rotates customers between your selected platforms to ensure balanced review distribution.

3. Yelp integration
Yes, Yelp is included as one of our supported platforms.
To connect it, you simply enter your business name and location—our system will locate your Yelp listing and link it. From there, it can be included in your review requests (via email, QR code, etc.), directing customers to your Yelp page to leave a review.

4. Monitoring multiple locations (GBP)
Yes, the dashboard supports monitoring multiple Google Business Profiles (GBPs).

If a client has multiple locations (e.g., 6 GBPs), all reviews can be viewed within a single dashboard.

If you prefer to keep locations fully separate, you can create individual accounts for each.

With a white-label/master account, you can manage multiple locations centrally and simply switch between them via a dropdown—no need to log in and out of different accounts.

5. Review gating
While we do encourage satisfied customers to leave reviews, we do not block or restrict negative feedback. All customers still have access to public review links, regardless of sentiment, ensuring transparency and avoiding traditional “review gating” practices.

(Quick note: if you’d like a more in-depth discussion, feel free to email us at [email protected] as responses here are limited in length after the first reply.)