Some because the "don't have time" to write reviews. Because of this, out of 10 customers, only 2 or 3 customers leave reviews.

Can you help them writing reviews by providing a list of "templates" for them to use or even better, utilize ChatGpt to autowrite a "review" (editable by them) so that it make their life easier?

Another question. Instead of only redirecting "positive customers" to google reviews, can we also choose to redirecting "negative customers" to google reviews after we response to the negative feedback?