RateMyService Reviews

I have used RateMyService for over a year now and it is now central to how we collect feedback and protect our online reputation. The platform makes collecting 5-star reviews simple, surfaces unhappy customers early, and gives clear insights so you can act fast towards resolution.

What I like most:

1. Easy review funnels: The QR code and email signature widgets make it frictionless for customers to leave reviews on Google, Facebook, Yelp, Trustpilot and TripAdvisor. Embedding widgets on receipts, email signatures and websites increased our review volume.

2. Flexible surveys: Customisable surveys, CTAs and animated flows let you steer customers towards public reviews or route issues to private resolution.

3. Integrations and languages: Direct integrations with Gmail/ G Suite and Office 365/Outlook made rollout painless. Support for 29+ languages helps multilingual customers.

4. Agency and white-label: White-label/CNAME and super-admin switching make it easy to resell or manage multiple client accounts.

5. Analytics and team tracking: The dashboard shows trends, flags unhappy customers and helps recognise top performers.

6. Mobile friendly: Surveys work smoothly on phones, useful for brick-and-mortar locations using QR widgets.

7. Customer service Dominic and Wade have been outstanding. They respond quickly, are very accommodating to feature requests, and follow through. Several of our suggested tweaks were implemented or planned after direct conversations. Their hands-on support gives confidence the product will keep improving.

The AppSumo lifetime deal is excellent value — lifetime access, generous allowances by tier, unlimited review monitoring and email alerts. The one-off AppSumo pricing is a sensible way to secure a robust review-management tool without ongoing fees.

Minor improvements:

1. Configurable durations for different trial periods (eg. 2 weeks, 1 month, 3 months, etc…)
2. A generic SSL certificate
3. Company logo to display at top of internal reviews or “Company Name” as a fallback

Bottom line RateMyService pairs practical features, useful analytics and strong support in a simple, effective review management platform. Highly recommended - you don’t want to miss this one.

Keep up the great work RMS Crew! 🚀

Looks very promising so far. Just want to make sure I'm not making any mistake.

How can I check if everything worked, including white label & more staff members?

This little review code, helped me to generate reviews without asking for it.
Since the review code / icons are in all my emails, I had two extra reviews that otherwise would not have. Effective client feedback with Rate My Service.
After setting up a subaccount for a new business, I was able to set up an internal and external review system for client feedback for each employee.
The team is responsive and hands on.
What can and is improving: the team is fixing bug quick and the UX design can get better for looks and feel.
Overall, is this the easiest way to get real reviews of real clients, without asking for it, nor building funnels.

RateMyService has quickly jumped to the top of the list of my favorite AS purchases. Everything just works. The onboarding for whitelabel went very smooth and Dominic has been very responsive when queried, looping in his team. I highly recommend RateMyService, if it comes back to AS, be sure to grab it.

Edited review from 4 to 5 stars since issue was fixed. This software is amazing and we have been using it since the beginning of appsumo deal.

The software is good, however whenever you copy the widget into a "Hotmail" email provider message, it doesn't keep the formatting, and the text defaults to the shrunken smallest text possible, and then you have to manually highlight the "How would you rate us" text and enlarge it manually. But this issue doesn't occur when using gmail.