Honestly, this is a no-brainer. It’s incredibly valuable for your own business or an agency. If you have the budget, it’s definitely worth investing in. I immediately bought 8 codes (the maximum).

Everything in the app was already very clear when it came to setup, but Wade went the extra mile to help me get everything set up for the while-label and kept checking in to see if everything was going well or if I needed any help. He’s very helpful, involved, and friendly.

The app is very user-friendly and flexible. It can be used for any type of business, thanks to options like QR codes, email widgets, or HTML (which means you can place it anywhere). It can also be used in almost any country, thanks to the many languages (29) that the product supports.

Almost everything in the app is customizable, allowing you to truly make it your own, from the look and feel of the email signature/widget (you can also write your own custom text), to deciding whether reviews stay internal or published externally, to choosing which fields should appear on the review form (phone, email, both, or none, allowing for anonymous feedback), to selecting one platform from the various integrated review platforms, with the option to add a custom one. And more.

The reporting dashboard and the overview of customer reviews and feedback (where you can see all the data from the reviews) are very useful.

The white-label feature is also truly fully white-labeled, which I really appreciate.

The white-labeled explanation videos are also very professionally made and comprehensive, so I don’t have to create any instruction or tutorial documents myself to explain to customers how the app works. That saves a huge amount of time and effort.

It’s a bit of a shame (and surprising) that I only just discovered Rate My Service, especially since it’s been around here since mid-2022. But that actually also gives me confidence to invest in it, the fact that they’ve lasted this long shows that it’s legit, and that they’re reliable and have a solid product. I’ve also seen that they listen to suggestions, which is why they fix bugs and continue improving the product. They don’t seem like one of those companies that quit after a few months or quickly change their promises.

Hopefully they keep it up, and I wish them all the growth and best. This will definitely be one of the best apps I’ve purchased here.

Grateful for you, Dominic, Wade, and the rest of your team!! 😊