It has been many years since I have encountered such an outdated and opaque process for activating a white-label solution. The activation workflow is entirely controlled and executed by the provider, with little to no transparency for the client.

This raised immediate concerns regarding the maturity of the product, suggesting a limited or underdeveloped software engineering foundation. The activation process took a total of fourteen (14) days to complete, which is unreasonably long for a modern SaaS platform.

Additionally, the dashboard demonstrates significant usability and user-experience shortcomings, indicating a clear need for professional UX design and product refinement.

Upon completion of the activation, and at the point where onboarding and usage were expected to begin, I was presented with the following notice:

“Please note that our support team will be offline from December 20th to January 5th, during which time we will be unable to provide assistance.”

This effectively removes support coverage for approximately one quarter (1/4) of the warranty or guarantee period, which is unacceptable from both a commercial and operational standpoint.