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Q: Hello, I was unable to redeem my purchase since it's with a personal e-mail, can you help?
thank you.
Abrar_Ameen
May 15, 2024A: Certainly, feel free to contact the ReachStream Help Center at https://help.reachstream.com/portal/en/home or send an email to support@reachstream.com, and we'll be happy to assist you.
Certainly, feel free to contact the ReachStream Help Center at https://help.reachstream.com/portal/en/home or send an email to support@reachstream.com, and we'll be happy to assist you.
Q: I bought 2 code package, hoping to be able to download up to 10,000 a month.
I purchased them here 20 minutes ago. 1. After an initial list is generated, when I click on see details, I do not see any details (nothing happens) 2. Does not allow me to download. 3. When I choose multiple parameters, I do not see any results. If you let me know how to make this work my next question is 4. How updated is the data base?
Abrar_Ameen
May 15, 2024A: Thank you for reaching out. We apologize for the inconvenience you've experienced. Please contact our support team at support@reachstream.com with your registered email ID and details of the plan you've purchased. They will be able to assist you further and resolve any issues you're experiencing with downloading and accessing details from your generated lists. Thank you for your patience and...
Q: Why are Appsumo customers restricted to exporting 25 customers at a time?
Your freemium version allows 25 / export. Any plans to change this?
Abrar_Ameen
May 15, 2024A: AppSumo customers who have subscribed to Plan 1 receive 1000 exports, while those on Plan 2 receive 10,000 exports. If you could kindly provide more information about the plan you have chosen along with your registered email ID to support@reachstream.com, we will be able to assist you further.
Q: Any plans to add WebHooks to the API?
Abrar_Ameen
May 15, 2024A: Thank you for reaching out with your inquiry. At the moment, we do not have WebHooks integrated into our API. However, we are continually evaluating feedback and suggestions from our users to enhance our platform. Your suggestion for WebHooks is noted and will be considered for future updates to our API. If you have any further questions or suggestions, please feel free to let us know. We...
Q: I purchased two codes but I dont have the access to the 10,000 downloads and it is telling me i used my codes already??
Abrar_Ameen
May 14, 2024A: Thank you for reaching out. I understand your concern about accessing the 10,000 downloads included with your purchase.
To address this issue, could you please raise a help desk ticket or contact ReachStream support? Kindly provide them with the email address associated with your ReachStream account and confirm the codes you used for your purchase.
Once you've raised the ticket or contacted...
Help desk - https://help.reachstream.com/portal/en/home or reach out to support@reachstream.com