Thanks for sharing your perspective, and I’m sorry you had a frustrating experience. It sounds like you didn’t use the product’s core workflow or are referencing a single newly launched feature with its own early limit. Reap is primarily a clipping platform—this is our unique strength—and our automatic clipping supports up to 3 hours of content today. Other features have higher limits respective to their workflows.

If you prefer full manual control, you absolutely don’t need to use AI-selected clips. That said, please correct the record about the “10‑minute upload limit”—that applies only to one early feature, not the platform overall. We’re actively expanding capabilities to make Reap a 360‑degree solution while keeping professional-grade control front and center.

If you’re open to it, we’d be happy to walk you through the right setup for longer videos and editorial control so you can craft the exact cuts you want. Moreover our team has offered your prompt support, shipped improvements that you requested within hours. This review definitely not reflect that. We still do appreciate the feedback.