reap Reviews

Hello,

I hope this message finds you well. I am reaching out regarding a refund request for my Reap subscription.

I genuinely appreciated some aspects of the tool — the clip selection was very relevant and the transcription quality was good. Unfortunately, I experienced recurring technical issues that made the service unusable for my needs:

- Processing YouTube links was extremely slow and consistently failed.
- Your support team was responsive and helpful, and suggested the issue might be related to live stream delays — but the problem persisted with other long-form videos as well.
- Direct video uploads did not improve the situation.

As the refund deadline was May 14th, I attempted to submit my request yesterday, but found the refund button grayed out (please see the screenshot on this link https://www.swisstransfer.com/d/eb0674e7-3124-4f9e-80b9-a4b752fac010 and you will see that I did it on May 14th).

I would be very grateful if you could process the refund on your end. Please let me know if you need any additional information.I had 3 tiers.

Thank you for your understanding.
Béatrice

Very good. One suggestion only. When i pronounce a word always the AI makes mistake adding the ability to auto fix a word is going to be a game changes since the point of this is to not go in and touch all the files again and again. Also a small issue is the cut beginning and end always need adjusting. But good work so far

An easy to use and nice product, however it was disappointing to find some major challenges when we tried it:
- Quality of output video is lower quality than we were used to (from competing tools such Opus Clip)
- Look of video changed (not for the better)
- Key filler word removal feature is not released yet according to tech support (not even a rough beta feature yet). We realise this is hard feature to deliver brilliantly, but we had high hopes Reap might be the product that could do a good job.

My main use case for Reap was clipping game streams, trading streams, and podcasts.

Game streams: I uploaded a one-hour stream, set the mode to Gaming, and it gave me around 25 clips. About 5–7 of those had wonky split screens. The top screen showed the gameplay, but the bottom screen also showed gameplay when it should have shown the streamer’s face cam.

Trading streams: Same issue here. A couple of the split-screen clips were also wonky, with both the top and bottom showing the charts instead of one showing the streamer’s face.

Podcasts: I tested it with a podcast featuring two people talking. No issues here, honestly. Just use the “Talking” mode and it gives you clean clips that switch the camera focus to whoever is speaking. Pretty neat.

Other stuff:

When removing dead air from a clip, the output becomes unsynced. For example, in a 30-second clip, if there are three parts with 2 seconds of dead air each, removing them causes the audio and visuals to go out of sync.
There’s no audio override yet. So if you upload a streamer’s VOD and their usual volume levels are too low, the generated clips will keep the source volume, and there’s no setting in Reap to boost it.
I’d love to have snapping alignment guides, so whenever you reposition videos or captions in the editor, you can tell when everything is centered.

Other than that, it would be 100% usable for me. I know there are still parts of the product I haven’t really explored, but the things I mentioned above are my core use cases. I’m still giving it 4 tacos since the clip hit rate is still quite high. Out of 25 generated clips, around 20 were usable with only minor edits needed. It gets 80–90% of the work done, then you handle the final touches and post. You could easily distribute multiple clips per day for a brand.

When you guys come back again, hopefully these issues are fixed, and then I’ll finally keep the tier. Thanks for the experience.

I wanted to like this tool more than I do.

On the positive side, it’s genuinely easy to use and pretty intuitive right to use. One of its strongest features is how well it pulls clips from longer videos. I’ve been feeding it 10-minute videos, and it does a solid job identifying the parts that are actually worth turning into shorter content. That alone saves a lot of time.

I also like the branding presets. Being able to lock in colors, fonts, and overall styling makes it easy to keep everything consistent without having to rebuild that setup every time. That part feels well thought out and useful.

Where things fall apart - scheduling reliability.

The scheduling and publishing feature is inconsistent enough that it defeats the purpose of using the tool in the first place. I’ve had it disconnect from my Youtube account three times. The first two times, there was no notification at all. I only realized something was wrong halfway through the week when nothing had been posted. That’s not a small issue, that’s the core function failing. Their support blamed this on Youtube, but I use other tools for publishing and am not seeing similar issues.

During the most recent sheduling failure, I at least got an email telling me I needed to reconnect my YouTube account. But even then, this is not something I should have to check or fix regularly. If I’m using a scheduling tool, I need to trust that it’s actually going to publish when I tell it to.

At this point, I’m giving it three tacos. It’s a strong tool in terms of clipping and branding, but the reliability issues make it hard to depend on. For me, it’s worth paying more for something that just works without needing constant oversight.