Hello,

I hope this message finds you well. I am reaching out regarding a refund request for my Reap subscription.

I genuinely appreciated some aspects of the tool — the clip selection was very relevant and the transcription quality was good. Unfortunately, I experienced recurring technical issues that made the service unusable for my needs:

- Processing YouTube links was extremely slow and consistently failed.
- Your support team was responsive and helpful, and suggested the issue might be related to live stream delays — but the problem persisted with other long-form videos as well.
- Direct video uploads did not improve the situation.

As the refund deadline was May 14th, I attempted to submit my request yesterday, but found the refund button grayed out (please see the screenshot on this link https://www.swisstransfer.com/d/eb0674e7-3124-4f9e-80b9-a4b752fac010 and you will see that I did it on May 14th).

I would be very grateful if you could process the refund on your end. Please let me know if you need any additional information.I had 3 tiers.

Thank you for your understanding.
Béatrice