Q: Hi,
how useful is this tool for managing an individual website like menscript.
com, compared to an app such as Plerdy (also available on Sumo)?
I'm tempted to buy Tier 3 Level, but unsure if this app is better suited compared to Plerdy in tracking user behaviour and identifying FE and BE errors.
1. Could you please explain the key differences? 2. Any data available about the impact of the automatic recording feature on website speed? We previously used Clarity providing by Microsoft, but ditched it because it slowed down our page load speed heavily. 3. Does it matter if our server works in conjunction with Cloudflare?
I'll try to answer all your questions, and if you need more details, please don't hesitate to ask:
1. The main difference with Record is our focus on improving bug detection and resolution. We collect, filter, and analyze data with this goal in mind, including user activity, network issues, console logs, pages, window attributes, and information about...
Currently, we are ISO27001 and GDPR compliant, and we are in the process of obtaining SOC-2 compliance. BAA and HIPAA compliance are still on our roadmap.
Integration with segment.com is on our roadmap, but it's not available yet. In the meantime, you can use Google Tag Manager for integration. If you need help, please contact us at support@torecord.it.
We can change the language of the user interface that is displayed to your users (the popups and messages from Record on your application). Just let us know your account's API key, and we'll configure it for you. :)
Q: Hi do you integrate or work on top of bubble.
io?
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Q: Hi, how useful is this tool for managing an individual website like menscript.
com, compared to an app such as Plerdy (also available on Sumo)?
I'm tempted to buy Tier 3 Level, but unsure if this app is better suited compared to Plerdy in tracking user behaviour and identifying FE and BE errors.
1. Could you please explain the key differences?
2. Any data available about the impact of the automatic recording feature on website speed? We previously used Clarity providing by Microsoft, but ditched it because it slowed down our page load speed heavily.
3. Does it matter if our server works in conjunction with Cloudflare?
Many thanks
R.
111702924412832693430
May 15, 2024A: Hello!
Thank you for reaching out! :)
I'll try to answer all your questions, and if you need more details, please don't hesitate to ask:
1. The main difference with Record is our focus on improving bug detection and resolution. We collect, filter, and analyze data with this goal in mind, including user activity, network issues, console logs, pages, window attributes, and information about...
Share Record
Q: Will you sign a BAA for HIPAA compliance?
111702924412832693430
May 15, 2024A: Hello!
Thank you for reaching out. :)
Currently, we are ISO27001 and GDPR compliant, and we are in the process of obtaining SOC-2 compliance. BAA and HIPAA compliance are still on our roadmap.
Best,
Tom
Share Record
Q: Hi, are there any plans to add https://segment.
com/ integration so you can easily connect/install record on your app?
111702924412832693430
May 15, 2024A: Hello!
Thank you for reaching out. :)
Integration with segment.com is on our roadmap, but it's not available yet. In the meantime, you can use Google Tag Manager for integration. If you need help, please contact us at support@torecord.it.
Best regards,
Tom
Share Record
Q: Do you have plans to offer Record in other languages?
(Brazilian Portuguese) For example
111702924412832693430
May 15, 2024A: Hello!
Thank you for reaching out. :)
We can change the language of the user interface that is displayed to your users (the popups and messages from Record on your application). Just let us know your account's API key, and we'll configure it for you. :)
Thanks,
Tom
Share Record