Q: Questions & Concerns Pre Purchase
I've been evaluating the tool and have encountered a couple of significant challenges that I'd like to bring to your attention.
Folder Selection for Cloud Sync: It appears the integration does not allow users to select specific folders for synchronization. This is a critical feature for managing storage space, especially when syncing with a cloud account that has a large capacity. Could you confirm if this functionality exists or is planned?
Performance and Stability: I've experienced several performance inconsistencies, including fluctuations in usage tracking data and various UX/workflow problems. These include unclear status indicators and error messages during document processing and uploads.
I would appreciate your insight into these issues and any information on potential resolutions or upcoming improvements.
Kanishka_RecordsKeeper
Sep 8, 2025A: Hi there!
Thank you for this detailed feedback on your evaluation experience. I appreciate you taking the time to highlight these specific challenges.
Folder Selection for Cloud Sync:
You're correct that our current implementation allows specific folder selection, but with the limitation of one folder at a time. This restriction stems from how most cloud storage APIs handle authentication and sync permissions—it's a common technical constraint across the industry.
Workaround Solution:
Here's what we recommend: create a main parent folder in your cloud storage and organize your desired content as subfolders within it. When you sync with RecordsKeeper.AI, select this parent folder, and all nested folders will be included in the synchronization. This gives you the control you need while working within current technical limitations.
Performance and Stability Issues:
The inconsistencies you've experienced with usage tracking, unclear status indicators, and workflow problems are exactly the kind of feedback we need. These are legitimate concerns that impact user experience, and we're actively working on stability improvements and clearer user interface messaging.
Next Steps:
We're prioritizing UX refinements and performance optimization in our upcoming releases. Your specific examples help us target the most critical pain points first.
Would you be willing to share more details about the specific error messages or workflow issues you encountered? This would help us address them more effectively.