I was so excited to use RecordsKeeper.ai. My use case was very simple just to scan documents into Microsoft OneDrive and then have RecordsKepper.ai sync and organize them for me. A Microsoft OneDrive connection was advertised on their AppSumo page. I was extremely disappointed that their OneDrive connection did not work. Their customer support was very slow and when I finally reached them they informed me that there was a change by Microsoft that they were working on updating to get the OneDrive connection live again. They promised a fix in three weeks. That three-week promise turned into months and I decided to return and repurchase on AppSumo because I wanted to make sure everything would work properly before being stuck with the purchase. Last week I was getting close to the 2nd two-month return date and tried the Microsoft sync again and it still did not work. I reached out to CS and they said it was live but I couldn't get it working. I ended up returning it to AppSumo a second time hoping to purchase a 3rd time so I would have more time to test the connection and my use case. Unfortunately, now their LTD has ended so I won't be able to realize my vision of decluttering my documents and storing and organizing in the cloud. I really like the way the software is organized and how it works. I have to rate it a one-star for now because the speed of the response was unacceptable considering the feature I needed fixed was one that was advertised. Advertised features not working properly need to be fixed with a greater sense of urgency than shown by RecordsKepper.ai. If they ever offer an LTD on AppSumo again and I get the opportunity to use the software the way I want to use it I will update this review based on my experience.