RecordsKeeper.AI

Product details
Verified Purchaser badge

Verified purchaser

Member since: Feb 2021Deals bought: 121
2 stars
2 stars
Posted: Sep 4, 2025

Not ready for prime-time

I love the idea of this app, but after some testing I must point out that it is still not ready for prime time.

First, I uploaded a three-page file, and it took more than three hours to process. I understand they might have a lot of requests right now, but this is the app's whole purpose, and they should have adapted the infrastructure to cope with demand.

Then I connected my Google Drive, and because of the way it is integrated it was really difficult for me to find the folder I wanted to link. When you connect Google Drive, the file/folder selector shows a list view and displays only six items at a time 😅. To explore more, you have to scroll down and wait for the rest of the files and folders to load. Quite cumbersome.

After a few minutes, I realized that the Google Drive folder I was linking contained too many files that I did not need to add to RecordsKeeper. I went to Connected Cloud Storages and tried to deactivate it with the toggle, but the toggle didn't work. I then tried to remove the connection, but you have to deactivate it first, and—as I said—I couldn't.

So, I had to stand there and watch as the Google Drive connection consumed almost all of my 3 GB of available storage 😅 Not good.

Alright. After a couple of days, all the files were processed and I was ready to go. I used the search function and found the file I wanted quite easily, but strangely enough I couldn't find any way to chat only with that specific file. You can search with AI and chat with AI using all your documents, but I did not find a way to chat with a single document after finding it with AI. I might have missed it, but my frustration is so great that I won't give it more time.

Founder Team
Kanishka_RecordsKeeper

Kanishka_RecordsKeeper

Sep 4, 2025

Hi there!

Thank you for taking the time to provide such comprehensive feedback. Your experience highlights several critical areas we're actively addressing, and I genuinely appreciate your patience during this early phase.

Here's what we're doing:
File Processing Speed - Fixed and deploying to production this week. The 3-hour processing time you experienced is unacceptable, and our infrastructure improvements will dramatically reduce this.

Google Drive Folder Selection - You're absolutely right about the cumbersome interface. We're redesigning the folder picker to make navigation intuitive and efficient.

Storage Connection Management - The toggle issue has been resolved and will be live shortly. You can properly deactivate and remove connections as expected.

Single Document Chat - This feature is being added to our next release cycle, as it's clearly a missing piece of core functionality.

The Reality:
These are genuine teething issues that we're treating with urgency, not excuses. Your frustration is completely justified, and we're using feedback like yours to rapidly iterate and improve.

RecordsKeeper.AI has tremendous potential, but we know we need to earn back your confidence through reliable performance, not promises.

Would you be willing to give us another chance once these fixes are live? I'd be happy to personally ensure your next experience meets expectations.

Helpful?
Share
Ratings