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Q: Bug consuming my quota

Hey guys, I had an issue where I uploaded a video 3-4 times and the app didn't process the captions. Unfortunately, this bug still consumed my quota, which reduced 3-4 videos from what I had.
Any chance to get those back?
My registered email is sebastian@scalmor.com.
Thanks!

100307762480547820660May 23, 2025
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Founder Team
RenderCut

RenderCut

May 23, 2025

A: Hey there,
we are looking into the issue. Once we investigate it, we will reinstate your lost credit.

Please feel free to write us on team@rendercut.io further for better communication.

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Q: How do we know at what date my plan will be refreshed?

I hope you're doing well. I wanted to ask how we can check the exact date when our plan gets refreshed. It would be really helpful if this date was visible somewhere on the website or within the dashboard.

Even better, for AppSumo users—since we’re on a lifetime plan—it might be more convenient if the plan simply refreshed on the 1st of every month, regardless of the purchase date. That way, it’s easy to remember and consistent for everyone.

Just a suggestion that I think would improve the user experience. Thanks for considering it!

lovishgulatiPLUSMay 20, 2025
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Founder Team
RenderCut

RenderCut

May 20, 2025

A: Hey There,

Thank you for pointing to this. Currently, we are showing purchase and other plan detail in "My Plan" section. We will add renewal date to the section. So that all details can be seen form the same section

Basically, to manage renewal properly for both lifetime deal users and subscription users, we have choose to keep unified logic to renew based on purchase date.

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Q: Can I add custom Text at top or bottom?

I want to add my phone number so people can call me, and I want it on all my videos. Can you add that functionality in branding and as a preset, so that whenever I start creating a video, it will automatically show at the bottom somewhere?

lovishgulatiPLUSMay 18, 2025
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Founder Team
RenderCut

RenderCut

May 19, 2025

A: Hello There,

Sorry, but we do not have this option for now. We will think about that.

May be you can use these two workarounds if you must want to use text.

1. AI Hook Title
If you are not intended to use Hook Title on video, what you can do is you can use it as your phone number (all styling and positioning options are there).

You can make setting "Show Title on First Frame Only" off and instead you can show it for full video.

2. Custom Caption:
On the very last word group in Captions tab, you can add new word.

You can add your phone number or any text in new word (in this case you will not have much styling option, you will be able to use font size and position only).

If you have multiple words per group, you can simply move it to next group so it will be a single group caption and than you can change it's timing to show across whole video.

Hope this helps you for now.

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Q: Would you expand this service to include long form content?

I read in one of your other answered questions that you're working on possibly allowing short-form content to come out of long-form videos. My question is, instead of mainly focusing on captions for shorts, would you then include long-form videos to be subtitled? I think it's just a matter of allowing the aspect ratio to be long-form, but you would know more than I do. I am interested in your product for long-form content captions apart from shorts. Thank you for your time, and hope to hear from you soon.

LmgxMay 16, 2025
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Founder Team
RenderCut

RenderCut

May 19, 2025

A: Hey There,

We have no plan to support long-form video in near future. Main reason is not aspect ratio but the processing cost and rendering time. We are already thinking about this feature once we have solid foundation and feature for short-form videos.

Aspect ratio is something not limitation. If you have 10 minutes landscape video, you can use it with RenderCut.

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Q: Autoreframing

Hi!
Is autoreframing videos (changing the aspect ratio) in your plans or could be an option for the future? For extracting shorts from online interviews would be great (added to the rest of your features).

BorjaEAPLUSMay 15, 2025
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Founder Team
RenderCut

RenderCut

May 19, 2025

A: Hey There,

We have some plans to add option using that users can change aspect ratio of video.
Also, extracting shorts from long-form video is already in our roadmap.

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