jorgegarciaQ: Why my One time credits are being used instead of Daily ones?
Hi,
I have been using Reoon for several months and I love it.. it is the best email verifier I have tested. However theres is a big "but" ... every time I run an email verification (single, bulk or use the API) my one time credits get discounted regardless of my daily quota availability.
So I have consumed a lot of my one time credits without ever been able to benefit from the daily quota.
please advise
P.S. I have sent more than two emails to support regarding this and never got a reply from you..
ReoonSupport
May 20, 2026A: Hi, thanks for sharing the additional details. We have also checked your account and replied to your email with full details. However, here is a short summary.
So far from what we understood, It looks like there is a misunderstanding about the format written in the dashboard. In the dashboard, when it shows 0/1200, it means you have already used all the daily credits on that day. The format is "remaining_credits/your_max_limit". When you will have full credits available, it will be displayed as 1200/1200. The daily credit resets every day at 12:05 AM (UTC Timezone). We recommend you to wait till that reset time and when the daily credits will be available again, you can run your api/manual tests to check how the credits are being deducted.
We hope this will help you to clear the confusion. If there are any other confusions or if you think this is not what is happening, please tell us the details after doing the tests. Have a great day.