There have been no updates or new features, and the product has not been working correctly for some time now.
We're not even getting basic customer communications, such as form submissions. At first, I was excited about the app when it debuted on AppSumo, but now it's creating major issues.
Despite multiple attempts to contact support, I've received no response at all.
Immediate support and updates are essential. Please we need support for this.
Yes. Your customer will know nothing about Appsumo after you transferred the admin right to your clients.
Q: Hi,
With 3 codes can I install Re:plain on customer sites and register their team to service their customers?
Can I register each customer operator in a different application, according to each one's preference?
Can I register the client's manager as an administrator of the users of that site, in addition to me (so that he manages the operators and I'm just following up)?
Can I use Google Analytics and Facebook Pixel along with Re:plain?
Can I use it in other languages?
Does it have integration with Botstar? Can I use Botstar to service customers arriving via Re:plain? How it works?
In the widget, is it possible for the client to choose the operator to talk to, Operator 1, Operator 2, Operator N?
When the customer contacts, does everyone get the message? what to answer first takes over the conversation? how does this process work?
A: With 3 codes can I install Re:plain on customer sites and register their team to service their customers? ——Yes
Can I register each customer operator in a different application, according to each one's preference? ——Yes
Can I register the client's manager as an administrator of the users of that site, in addition to me (so that he manages the operators and I'm just following up)? ——No, only 1 admin is allowed yet.
Can I use Google Analytics and Facebook Pixel along with Re:plain? ——Yes
Can I use it in other languages? ——Yes 24 languages support.
Does it have integration with Botstar? Can I use Botstar to service customers arriving via Re:plain? How it works? ——No.
In the widget, is it possible for the client to choose the operator to talk to, Operator 1, Operator 2, Operator N? ——No
When the customer contacts, does everyone get the message? ——Yes.
What to answer first takes over the conversation? how does this process work? —— The LAST one operator who took the client will continue the converation.
Q: Hi,
A few more questions:
Does Re:plain offer any way to track agent productivity?
Can I get reports by operator of the calls performed? Can these reports be customized by site?
Re:Plain offers any form of evaluation of customer service? At the end of each service, is it possible for the customer to make an assessment with criticism or suggestions?
Does Re:plain have any integration with CRMs? Is it possible to do this integration? Is there any content about this?
Is it possible for the operator to see that there is a visitor on the site and actively contact him or does it just act as a button that the visitor can or cannot click?
Is it possible for a second operator to be called into the conversation?
Is it possible to create a second level of administrator, which is limited to specific sites and can only include and exclude operators on those specific sites and monitor and manage the conversations/calls of these operators?
A: Does Re:plain offer any way to track agent productivity? Can I get reports by operator of the calls performed? Can these reports be customized by site? ——You can use Conversation rating add-on to see ratings of your operators.
Re:Plain offers any form of evaluation of customer service? At the end of each service, is it possible for the customer to make an assessment with criticism or suggestions? ——Yes: https://replain.cc/store/conversation-ratings
Does Re:plain have any integration with CRMs? Is it possible to do this integration? Is there any content about this? ——Yes: https://replain.cc/store/replain-api
Is it possible for the operator to see that there is a visitor on the site and actively contact him or does it just act as a button that the visitor can or cannot click? ——No. It just act as a button that the visitor can or cannot click
Is it possible for a second operator to be called into the conversation? ——You can transfer client between operators and see conversation history
Is it possible to create a second level of administrator, which is limited to specific sites and can only include and exclude operators on those specific sites and monitor and manage the conversations/calls of these operators? ——Not yet.
Q: Hi
Regarding stacking 3 codes and offering Re:Plain for our clients, like an agency:
1) Do you have a ...
step-by-step or a video showing exactly how to install Re:Plain for a client?
2) If we decide to monthly charge the client, how can we control that? I mean, what if the client don’t want it no more, how can we cancel his access to Re:Plain?
3) About “white label”, no Re:Plain info/logo will ever appear for my clients? Can we change the chat design/icon?
4) I use Messenger, what happens if I loose my Facebook account, for whatever reason? What will happen to each client?
5) In this link https://appsumo.com/products/replain/#q331349, you say “If you need, you can also transfer your Admin rights to any other person, for example, your client”, but it is not clear: Why would I transfer my admin rights to a client? Will that make my client independent from me, keeping his access forever?
6) If I understood correctly, I have tow options: Keep my admin rights when offering Re:Plain to clients that will pay me a monthly fee; Or transfer my admin rights to those clients that I wont charge, giving them Re:Plain for free, forever, independently from me.... am I right?
If so, I have one code but I will get full stack 3 codes and I will offer Re:Plain for my clients, with ou without a monthly charge, case by case.
A: 1) Do you have a step-by-step or a video showing exactly how to install Re:Plain for a client? ——https://replain.cc/how_to_connect_replain_to_your_website
2) If we decide to monthly charge the client, how can we control that? I mean, what if the client don’t want it no more, how can we cancel his access to Re:Plain? ——Don't transfer chat to your client. Add his representatives as an operator and remove yourself from the operators (not to be bothered by their chats) When they will stop you just remove them from the operators.
3) About “white label”, no Re:Plain info/logo will ever appear for my clients? Can we change the chat design/icon? ——All your clients will see the logo. You can change the logo on the website only. You can also change the default button on the website. In the messengers Replain will remain.
4) I use Messenger, what happens if I loose my Facebook account, for whatever reason? What will happen to each client? ——You loose them.
5) In this link https://appsumo.com/products/replain/#q331349, you say “If you need, you can also transfer your Admin rights to any other person, for example, your client”, but it is not clear: Why would I transfer my admin rights to a client? Will that make my client independent from me, keeping his access forever? ——Yes. That make your client independent from you, keeping his access forever.
6) If I understood correctly, I have tow options: Keep my admin rights when offering Re:Plain to clients that will pay me a monthly fee; Or transfer my admin rights to those clients that I wont charge, giving them Re:Plain for free, forever, independently from me.... am I right? ——Yes
Q: Hi,
Thanks for the reply to my previous question.
Your reply was https://appsumo.com/products/replain/#q668978
Regarding the additional admin user(s) for the chat administration when will this become available (the sooner the better!!)? Having clients update their own business hours, etc esp. with lockdowns is definitely preferrable to me doing it for them.
Q: A question that has been explained I believe, but I'm still a bit unclear on one element...
power-ups - if I purchase 1 AppSumo code with 5 power-ups, and connect 2 websites. I choose power-upA, power-upB, etc. through power-upE (total of 5). Do I get to apply all 5 of those to both of my websites? ... and if so, I'm assuming they all have to be the same powerups, or in theory could I include power-upsA-E on website1, and power-upsF-J on website2? Thanks for your answer to this, and apologies if I'm making this more confusing than it needs to be ;)
Q: Hey,
I've seen mentioned in comments Whitelabel but can't see that in the deal description.
Is white label a thing and is it included?
Also I've noticed comments about credits for phone calls and video calls can you please confirm the credits for 3 stack. I've see too comments about stacking to 5 for more credits, is this true and how do they scale?
A: With 3 codes you can remove Powered by. From the widget. 2. Yes you can purchase as many video credits as you need and you have to do it as you spend them. 3. 5 codes give you more credits for video manager add-on
I am very interested in your deal and it sounds great, but I do have a few questions: 1. You write you are GDPR compliant - which is great (and the biggest problem I have with most offers for chat solutions). Where is the company located? What data get sent to you? How do I get a Data Processing Agreement? 2. Does the interface come in German as well? 3. When I get the 3 code deal I can install Replain on an unlimited amount of Websites? 4. What about the power ups? With the 3 code deal I get all power ups for any website for free forever? (If this is true this is really the best deal ever!) 5. Any issues with worpdress or Divi in particular?
Q: Is this product dead?
There have been no updates or new features, and the product has not been working correctly for some time now.
We're not even getting basic customer communications, such as form submissions. At first, I was excited about the app when it debuted on AppSumo, but now it's creating major issues.
Despite multiple attempts to contact support, I've received no response at all.
Immediate support and updates are essential. Please we need support for this.
Share Re:plain
Q: Hello guys.
Do you plan any updates? Since years nothing good was released. How about AI integration?
Share Re:plain
Q: Team Re:plain, I just want to publicly say how embarrassed I am I had this on my "hot as 🔥 list" and yet forgot to set a timer.
😭
My apologies for missing out on such greatness! Since this deal has ended, I expect my cry of regret to eternally be lost in the void of inter-space.
Cue Cyndi Lauper's "Time after Time."
Cheers!
Share Re:plain
Same I came across with this deal and wanted it too!!
Q: Are you able to remove/rename the mention of Appsumo in the subscription for the infinity plan for a chat?
I would prefer if my clients didn't see that.
PS. It would be really great if we could provide our own plan name!!!
Thanks
Ya_Replain
May 15, 2024A: Your customers know nothing about Appsumo
Share Re:plain
Yes. Your customer will know nothing about Appsumo after you transferred the admin right to your clients.
Q: Hi, With 3 codes can I install Re:plain on customer sites and register their team to service their customers?
Can I register each customer operator in a different application, according to each one's preference?
Can I register the client's manager as an administrator of the users of that site, in addition to me (so that he manages the operators and I'm just following up)?
Can I use Google Analytics and Facebook Pixel along with Re:plain?
Can I use it in other languages?
Does it have integration with Botstar? Can I use Botstar to service customers arriving via Re:plain? How it works?
In the widget, is it possible for the client to choose the operator to talk to, Operator 1, Operator 2, Operator N?
When the customer contacts, does everyone get the message? what to answer first takes over the conversation? how does this process work?
Thanks!
Ya_Replain
May 15, 2024A: With 3 codes can I install Re:plain on customer sites and register their team to service their customers?
——Yes
Can I register each customer operator in a different application, according to each one's preference?
——Yes
Can I register the client's manager as an administrator of the users of that site, in addition to me (so that he manages the operators and I'm just following up)?
——No, only 1 admin is allowed yet.
Can I use Google Analytics and Facebook Pixel along with Re:plain?
——Yes
Can I use it in other languages?
——Yes 24 languages support.
Does it have integration with Botstar? Can I use Botstar to service customers arriving via Re:plain? How it works?
——No.
In the widget, is it possible for the client to choose the operator to talk to, Operator 1, Operator 2, Operator N?
——No
When the customer contacts, does everyone get the message?
——Yes.
What to answer first takes over the conversation? how does this process work?
—— The LAST one operator who took the client will continue the converation.
Share Re:plain
Q: Hi, A few more questions: Does Re:plain offer any way to track agent productivity?
Can I get reports by operator of the calls performed? Can these reports be customized by site?
Re:Plain offers any form of evaluation of customer service? At the end of each service, is it possible for the customer to make an assessment with criticism or suggestions?
Does Re:plain have any integration with CRMs? Is it possible to do this integration? Is there any content about this?
Is it possible for the operator to see that there is a visitor on the site and actively contact him or does it just act as a button that the visitor can or cannot click?
Is it possible for a second operator to be called into the conversation?
Is it possible to create a second level of administrator, which is limited to specific sites and can only include and exclude operators on those specific sites and monitor and manage the conversations/calls of these operators?
Thanks!
Ya_Replain
May 15, 2024A: Does Re:plain offer any way to track agent productivity? Can I get reports by operator of the calls performed? Can these reports be customized by site?
——You can use Conversation rating add-on to see ratings of your operators.
Re:Plain offers any form of evaluation of customer service? At the end of each service, is it possible for the customer to make an assessment with criticism or suggestions?
——Yes: https://replain.cc/store/conversation-ratings
Does Re:plain have any integration with CRMs? Is it possible to do this integration? Is there any content about this?
——Yes: https://replain.cc/store/replain-api
Is it possible for the operator to see that there is a visitor on the site and actively contact him or does it just act as a button that the visitor can or cannot click?
——No. It just act as a button that the visitor can or cannot click
Is it possible for a second operator to be called into the conversation?
——You can transfer client between operators and see conversation history
Is it possible to create a second level of administrator, which is limited to specific sites and can only include and exclude operators on those specific sites and monitor and manage the conversations/calls of these operators?
——Not yet.
Share Re:plain
Q: How to redeem the code > It's quite confusing, I did go to the general setting, I could not find any Appsumo ...
redemption option, kindly activate my plan.
Ya_Replain
May 15, 2024A: https://replain.cc/faq-appsumo
Share Re:plain
Q: Hi Regarding stacking 3 codes and offering Re:Plain for our clients, like an agency: 1) Do you have a ...
step-by-step or a video showing exactly how to install Re:Plain for a client?
2) If we decide to monthly charge the client, how can we control that? I mean, what if the client don’t want it no more, how can we cancel his access to Re:Plain?
3) About “white label”, no Re:Plain info/logo will ever appear for my clients? Can we change the chat design/icon?
4) I use Messenger, what happens if I loose my Facebook account, for whatever reason? What will happen to each client?
5) In this link https://appsumo.com/products/replain/#q331349, you say “If you need, you can also transfer your Admin rights to any other person, for example, your client”, but it is not clear: Why would I transfer my admin rights to a client? Will that make my client independent from me, keeping his access forever?
6) If I understood correctly, I have tow options: Keep my admin rights when offering Re:Plain to clients that will pay me a monthly fee; Or transfer my admin rights to those clients that I wont charge, giving them Re:Plain for free, forever, independently from me.... am I right?
If so, I have one code but I will get full stack 3 codes and I will offer Re:Plain for my clients, with ou without a monthly charge, case by case.
Thanks in advance.
Ya_Replain
May 15, 2024A: 1) Do you have a step-by-step or a video showing exactly how to install Re:Plain for a client?
——https://replain.cc/how_to_connect_replain_to_your_website
2) If we decide to monthly charge the client, how can we control that? I mean, what if the client don’t want it no more, how can we cancel his access to Re:Plain?
——Don't transfer chat to your client. Add his representatives as an operator and remove yourself from the operators (not to be bothered by their chats) When they will stop you just remove them from the operators.
3) About “white label”, no Re:Plain info/logo will ever appear for my clients? Can we change the chat design/icon?
——All your clients will see the logo. You can change the logo on the website only. You can also change the default button on the website. In the messengers Replain will remain.
4) I use Messenger, what happens if I loose my Facebook account, for whatever reason? What will happen to each client?
——You loose them.
5) In this link https://appsumo.com/products/replain/#q331349, you say “If you need, you can also transfer your Admin rights to any other person, for example, your client”, but it is not clear: Why would I transfer my admin rights to a client? Will that make my client independent from me, keeping his access forever?
——Yes. That make your client independent from you, keeping his access forever.
6) If I understood correctly, I have tow options: Keep my admin rights when offering Re:Plain to clients that will pay me a monthly fee; Or transfer my admin rights to those clients that I wont charge, giving them Re:Plain for free, forever, independently from me.... am I right?
——Yes
Share Re:plain
Q: I have bought one code already.
If I have to upgrade for Multiple plans then I need to buy two more codes right?
Ya_Replain
May 15, 2024A: Yes
Share Re:plain
Q: Hi, can I choose what pages to show replain chat on or does it appear on all pages once installed?
Thank you
Ya_Replain
May 15, 2024A: Hi! Yes, you can: https://replain.cc/faq/show-on-event
Share Re:plain
Q: Hi, Thanks for the reply to my previous question.
Your reply was https://appsumo.com/products/replain/#q668978
Regarding the additional admin user(s) for the chat administration when will this become available (the sooner the better!!)? Having clients update their own business hours, etc esp. with lockdowns is definitely preferrable to me doing it for them.
Thanks
Ya_Replain
May 15, 2024A: We're working on it, try to do our best.
Share Re:plain
Q: Hi, Can I change the greeting message I entered at the start?
Ya_Replain
May 15, 2024A: Sure, anytime. Menu—Your website—Start Message
Share Re:plain
Q: Hi!
Finally!
Today we're happy to announce the launch of our Power-up Store for WhatsApp!
Now you can redeem your codes for the #1 messaging app in the World!
See all the available power-ups here: https://replain.cc/store
Share Re:plain
Verified purchaser
Are the powerups included in this offer? Your plans say "full list" but that doesn't say if they're all included. Please clarify. Thanks!
Q: How to remove RE: and refering link "powered by" ?
Ya_Replain
May 15, 2024A: Purchase 3 codes
Share Re:plain
Q: A question that has been explained I believe, but I'm still a bit unclear on one element...
power-ups - if I purchase 1 AppSumo code with 5 power-ups, and connect 2 websites. I choose power-upA, power-upB, etc. through power-upE (total of 5). Do I get to apply all 5 of those to both of my websites? ... and if so, I'm assuming they all have to be the same powerups, or in theory could I include power-upsA-E on website1, and power-upsF-J on website2? Thanks for your answer to this, and apologies if I'm making this more confusing than it needs to be ;)
Ya_Replain
May 15, 2024A: You can choose different power ups for different websites
Share Re:plain
Q: Hey, I've seen mentioned in comments Whitelabel but can't see that in the deal description.
Is white label a thing and is it included?
Also I've noticed comments about credits for phone calls and video calls can you please confirm the credits for 3 stack. I've see too comments about stacking to 5 for more credits, is this true and how do they scale?
Ya_Replain
May 15, 2024A: With 3 codes you can remove Powered by. From the widget.
2. Yes you can purchase as many video credits as you need and you have to do it as you spend them.
3. 5 codes give you more credits for video manager add-on
Share Re:plain
Q: Hello!
I am very interested in your deal and it sounds great, but I do have a few questions:
1. You write you are GDPR compliant - which is great (and the biggest problem I have with most offers for chat solutions). Where is the company located? What data get sent to you? How do I get a Data Processing Agreement?
2. Does the interface come in German as well?
3. When I get the 3 code deal I can install Replain on an unlimited amount of Websites?
4. What about the power ups? With the 3 code deal I get all power ups for any website for free forever? (If this is true this is really the best deal ever!)
5. Any issues with worpdress or Divi in particular?
Ya_Replain
May 15, 2024A: Hi!
1. You will find under Privacy section on our website.
2-4: yes
5. Replain works anywhere.
Share Re:plain
Q: Hi, As an example for 2 codes - do you need to pick 10 powerups that will be applied to the 10 websites Replain will be used for?
Or can you pick different powerups for the different 'websites'?
Thanks, Matt
Ya_Replain
May 15, 2024A: You can choose different power ups for different websites.
Share Re:plain
Q: Hi can we put this in gmail signature as well?
Ya_Replain
May 15, 2024A: You can add a link that will follow to your website and open widget automatically. Click to chat add-on is a must for it.
Share Re:plain
Q: Hi guys, I saw I have the option to receive the messages both received and sent through the webhook.
Am I also able to send a message back to the customer on my website using an API?
Thanks.
Ya_Replain
May 15, 2024A: Nope, sorry.
Share Re:plain