sk742Q: Does deleting a comment use a comment?
Does deleting a comment use a comment or only replies to comments?
Markus_replient.ai
Aug 31, 2025A: Hello,
we count 1 credit for each incoming comment, as we generate sentiment and 3 AI suggestions right at the moment the comment comes in.
So the credits is consumed at the moment the comment gets in, not when you send an action.
Hope this helps :-)
I'm not sure if I'm missing something or misunderstanding the tool, but deducting 1 credit for each incoming comment, even when I don't respond to them, doesn't seem sustainable. Wouldn't make more sense to deduct credits only for answered comments or DM messages?
Since you are generating 3 AI suggestions right at the moment the comment comes in, do you have filters in place to sort out spam?
We want our software to be as fast in answering comments as possible. If we only generate AI suggestions when you click a button, then it would take valuable time to generate the answers in replient.
Our users need less then 5 seconds per answered comment at the moment.
We use AI sentiment and tagging analysis for each incoming comment. Based on that you can also hide or delete spam or negatives.
Thank you for your clarifications!
Absolutely a waste of time then. I get 1000 spam messages per month I want to filter and delete and would not want a reply to these. Seems pointless and a bait and switch
"Absolutely a waste of time then. I get 1000 spam messages per month I want to filter and delete and would not want a reply to these. Seems pointless and a bait and switch"
This is a great (and valid) issue that the software needs a solution to ... and along with the low restriction of 35 comments daily (another issue that needs attention) is halting a purchase decision.
Making sense!! I totally get what you're saying. An average of just 35 comments a day across all platforms doesn’t seem too tough to handle on your own. Why bother dealing with the learning curve of the AI tool, right?
Actually ... you have no idea what we are saying ... we're saying that because there is no comment filter for spam comments ... spam comments can use our (severely limited) comment allocation of 35 comments a day ... and that this issue needs addressing.
Raise the limits, or add comment/spam checking that wont use allocated "comments".