Hey Jeremy, thanks for the honest writeup and for giving it a fair shot across three campaign types.

A few things worth clearing up for you and anyone else reading.

On bounces: 10% is way higher than it should be. Every contact we charge credits for goes through verification first, and we only charge when the email comes back valid. That said, no verification service catches everything, especially catch-all domains and inboxes that go stale between verification and send. Our typical bounce rate sits well under 5%. If you were seeing 10% on 100 sends a day, something was off, and I'd have wanted to look at the account. We also refund credits on contacts that bounce, so you wouldn't have eaten that cost either way.

On relevance: a fire department showing up for a quantum computing pitch means the search pulled in results that were technically matching your query but not your intent. That's a search setup issue, not a database issue.

The fix is tightening the query and using the inspect and remove actions before you push opportunities into a sequence, so you're only spending credits on contacts that actually fit. We could have gotten you there in a 15 minute call.

I get that you didn't reach out because it felt unfixable. Totally understand the logic. But this one was fixable, and it's exactly the kind of thing we help people with every day.

If you ever want to give it another run, reach out to us directly via [email protected] and we'll set you up.