kor44Q: Hi!
Can we transfer the chat to agent, live human? It seems you mentioned this is coming, one user requested SMS to notify the agent of the transfer alert. Which sounds cool!
Will the platform allow agents to takeover to chat in the platform, to takeover where Bot gets stuck or they request live human to help?
dhananjoy_
May 14, 2024A: Yes, we are planning to ship Live Agent support in 3-4 weeks, so a human can take over any conversation at any time.
Hey, so that's great you will have human takeover the chat. But how? They need an app to do so on their phone to best deal with the chat? Is it 1:1 or can there be more?
Ideally, my customer, me and my vendor-partner., how can we all be in a "chatroom?"
This sounds so good! But how can me, my client and my vendor-partner all be in a chatroom together? We would need another app for that? Would love to know how we can handoff to live agent for those who need mobile access to respond back.
can you elaborate how this transfer human take over works?