RoboForm Questions

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Q: Do you have a roadmap for 2018 / 2019?

DennisJul 22, 2018
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Founder Team
Kaitlin_RoboForm

Kaitlin_RoboForm

May 14, 2024

A: Hi there - are you referring to a software development roadmap?

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Q: I use lastpass free and I would like to swicht to Robo-form.

I find, hoewever, some cons restricting me from switch. Please clarify:
- it is impossible to add a complete login information from scratch - it always has to be editing something that appeared before, ie during login process. Is that correct?
- Automatic Login to Windows Apps is very poor. I tested two ERP systems - none of them worked. Something specific shloud be done except installing roboform Win App to have it working?
- is there a simple possibility to copy username with one click as it works with passwords in roboform?

Maciek_FPLUSJul 23, 2018
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Kaitlin_RoboForm

Kaitlin_RoboForm

May 14, 2024

A: Hi there!
1) To create a login you must navigate to the website and enter in your user name and password. RoboForm will offer to save the Login. Logins cannot otherwise be manually added.
2) Out of box, RoboForm works with 95 Windows applications. If you have found one that RoboForm does not work well with, please send it to us and we'll be happy to include it in our roadmap.
3) The ability to copy a username with a single click is currently on our development roadmap.

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Q: I already asked this question but it is still awaiting moderation after 4 days so I guess I'll try again: can ...

you clarify this example (I already read the article you linked earlier and it doesn't go into details on this point) - if I hire a freelancer and add them with "Limited" permissions to, say, some hosting servers, will that freelancer at any time be able to actually SEE the passwords as they log into that hosting server?

I'm not clear on how they will log into a site using RF without seeing the password and being able to copy/paste it somewhere if they chose to. Which would defeat the purpose of using this app for me as I would still need to change passwords when finishing a project with a temporary worker. Thanks.

damien102PLUSJul 23, 2018
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Founder Team
Kaitlin_RoboForm

Kaitlin_RoboForm

May 15, 2024

A: Hi damien102 - The admin can set the permission levels for the assigned RoboForm files. Should they choose, those permission levels can be Limited so that the freelancer cannot view or edit the information. More info on permission levels can be viewed here: http://bit.ly/2L5OQdr

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Q: Hi Roboform, I have a question in regards to the log in function.

It used (?) to be that when you go to a website and there is a log in field, roboform would detect the log in-form and if there was a passcard for it - roboform would automatically offer me (through a pop up) to get logged in. In other words: 2 clicks to be logged in - the click on my bookmark in my browser and the next in the roboform pop-up.

Looking at comments and this article on your page https://help.roboform.com/hc/en-us/articles/115005702767-How-to-log-in-to-a-site this is no longer the case (you always have to search one way or the other for the corresponding login) - which is rather inconvenient.

AnnieBusinessManagementandOperationsJul 22, 2018
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Founder Team
Kaitlin_RoboForm

Kaitlin_RoboForm

May 15, 2024

A: Hi there - Are you referring to AutoFill? If so, the additoinal click is only required when there are multiple matching logins for a specific URL. At that time, RoboForm will prompt you to select the appropriate login.

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Q: Question to @roboform Do you track my visited websites?

Do you safe that anywhere? Is it technical possible to give access to my passwords to authorities in the US or Europe if forced? Did you give already passwords to authorities?

BTW: @appsumo Actually to change an appsumo password is a pain in the ass. How to change my account details?

02fb535b00a243a0af1adb2c87af4bb4Jul 22, 2018
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Founder Team
Kaitlin_RoboForm

Kaitlin_RoboForm

May 15, 2024

A: We do not have access to any user data nor do we track specific websites accessed using that data. User data is encrypted end-to-end, using a user generated Master Password. Additionally, we comply with all federal and state laws regarding data requests.

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Q: I know that the deal says it's for new customers only.

RoboForm, can you guys not remove this requirement? C'mon, I have been your biggest fan and now with this deal have already promoted on my social media channels. I have been using RoboForm for almost 10+ years I think and have a license valid till 2024 for RoboForm Everywhere which is for my personal use.

I have my own business for which I would like to buy this deal and I will use my business email address for it.

1. The BIG question is: would I be able to import one or more of my passcards or even the whole dataset into new RoboForm for Business account? I hope so? If so, how?

2. Can we keep both versions, RoboForm Everywhere and RoboForm for Business installed and running at the same time on Desktop as well as mobile devices? I am hoping they are different apps and don't interfere with each other?

Again, the AppSumo community will greatly appreciate if you remove the "New Customer Only" requirement from the deal. Please, let's do this!

Thank you in advance!
Anil

MarketingAutomationJul 21, 2018
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Founder Team
Kaitlin_RoboForm

Kaitlin_RoboForm

May 14, 2024

A: Hi there! We truly appreciate your love and loyalty to RoboForm. Per the deal rules that were already established, however, this deal is for new customers only. Please do not hesitate to contact our team though, as you may be a great fit for our Affiliate Program, especially if you're promoting RoboForm via your social media channels. https://www.roboform.com/affiliates

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Q: If I buy 3 of these, can I have all 15 users under one Roboform Business account?

de4df37eff3f40b69029933ee33cf2ddJul 20, 2018
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Founder Team
Kaitlin_RoboForm

Kaitlin_RoboForm

May 15, 2024

A: Per the rules, this deal does not allow stacking. Sorry!

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Q: I cannot add my phone number for the OTP use.

Cannot send One-Time Password by SMS to number +xxxxxxxxx. That probably means you provided an invalid phone number. Please fix the mobile phone number you entered.

Are the system support international phone number in every country?

PPKPLUSJul 21, 2018
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Founder Team
Kaitlin_RoboForm

Kaitlin_RoboForm

May 15, 2024

A: Hi there! If you can please direct all non-AppSumo deal questions to our online support system, our team will gladly assist. Thank you! http://bit.ly/1L9QELn

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Q: We are a little company, whi has currently two roboform licenses (roboform anywhere) for two users.

But we'll need a third one. So this deal with a business plan will be the much better solution.

Is each license it's own with own passcards or is it just a shared access for all five team members to one account using all the same passcards and the same settings (user name / master password)?

And is it possible for our current two users, to transfer all existing passcards to the new business account?

DerMaddinJul 19, 2018
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Founder Team
Kaitlin_RoboForm

Kaitlin_RoboForm

May 14, 2024

A: A business plan sounds like a great solution for you, especially if you're growing!

RoboForm for Business allows companies to assign and share RoboForm files to their users. RoboForm files can be assigned to individual users or shared with groups of users. In both cases, the admin can set the permission levels for the assigned RoboForm files. For more info on usage permission levels, please consult the following article: http://bit.ly/2L5OQdr.

Regarding your existing users, unfortunately as this deal is applicable to new users only, your current RoboForm for Business users would be unable to migrate their existing accounts over to a new business account.

And is it possible for our current two users, to transfer all existing passcards to the new business account?

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Q: If I add a freelancer or VA as a user can they actually see the passwords for the accounts they have access to?

For example, let's say I hire a web developer and give them access to a hosting server via Roboform, then when the work is finished, do I need to go and change the password on the hosting account to ensure they no longer have access, or would they have never seen the password to begin with?

Also, will Roboform store passwords for your own small websites like a WordPress login or similar? (I used a similar tool once before but it would only save passwords for big sites like Paypal, Facebook, etc and other things on their list, not for a small ecommerce store where you might create an account to buy something).

damien102PLUSJul 19, 2018
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Founder Team
Kaitlin_RoboForm

Kaitlin_RoboForm

May 14, 2024

A: Great questions, damioen102. The ability of the frelancer to see data is dictated by usage permission levels set by the account admin. For more information on usage permission, please consult the following article: http://bit.ly/2L5OQdr.

Yes - RoboForm saves passwords for sites no matter their size!

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Q: What does the road map look like?

Now that this deal includes 5 team members, I think this could work well for me except I originally passed on Roboform because it wasn't as intuitive as LastPass. If I knew that the cash in this deal was going to address some of that it might be worth a shot.

12fb51c1d23845f2bfa04bd8871adf0cJul 19, 2018
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Founder Team
Kaitlin_RoboForm

Kaitlin_RoboForm

May 15, 2024

A: We'd absolutely love for you to take advantage of this deal! To learn a bit more about RoboForm for Business and its various features/solutions, please don't hesitate to visit https://www.roboform.com/business

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Q: Hi, the deal is only for 5 users, I have 7 user in the company.

Is it possible to buy 2 deals to get 10 users? Possible?

redtengJul 20, 2018
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Founder Team
Kaitlin_RoboForm

Kaitlin_RoboForm

May 15, 2024

A: Per the conditions, this deal cannot be stacked. Sorry!

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Q: So what happens when the organisation grows beyond the 5 users included in this deal?

Or what if 5 users is nice to start with in a large organisation but additional users are required after an amount of time?

I'd have loved to propose this deal to the company I work for (140+ users), but since the deal can't be stacked and there's no information about additional users, I simply can't.

rpotJul 20, 2018
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Founder Team
Kaitlin_RoboForm

Kaitlin_RoboForm

May 15, 2024

A: Hi there! Should you require more licneses, you would simply need to puchcase them as additions on to your existing RoboForm For Business account.

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Q: Hi.

I want try RF4B before buying. So I have question - is trial account still "new account" and can be used for AppSumo deal?

chris_ccJul 20, 2018
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Founder Team
Kaitlin_RoboForm

Kaitlin_RoboForm

May 15, 2024

A: The trial account would need to be created after purchasing the AppSumo deal (this is the first step in the post-purchase instructions). If you create the trial account prior to purchase, the AppSumo deal would no longer be applicable as it would no longer meet the new account requirements.

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Q: I bought a Lifetime Roform license several years ago.

When it suddenly stopped working after a very short period of time, Roboform customer support said they would not honor my “lifetime” purchase because they had gone to a new format, and instead I would be required to purchase it on an annual basis. They offered me a free year of Roboform, the cost of which was far less than I had paid for my “lifetime” license.

Definitely would not recommend this company.

de48ab8be9054f99bd09e3a358b1beb7Jul 20, 2018
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Founder Team
Kaitlin_RoboForm

Kaitlin_RoboForm

May 15, 2024

A: Hi there - While previously purchased/older RoboForm Pro licenses are not subject to free major upgrades, they can still be used indefinitely. With the move towards a subscription-based model for RoboForm Everywhere, we are better able to compete within the existing market, providing our users with a quality product filled with the key features they want and need.

This deal is for Lifetime RoboForm for Business licenses (normally a time-limited subscription), which adds to the value of the offer.

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Q: How does this compare to Dashlane?

e93d6e48ee1b4e76b33312ae03c784d0PLUSJul 20, 2018
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Q: How do you add a login when Roboform doesn't automatically offer to save the credentials at several sites?

There is NO way in the UI to add a login manually. Even the menu (Roboform-New-New Login) gives me a message that this will happen automatically.

The only way I've found so far, is to clone a working login and manually edit it to match the one I want. Are there any easier way to do this? If not, our company will stay with Dashlane.

SvenErikJul 19, 2018
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Founder Team
Kaitlin_RoboForm

Kaitlin_RoboForm

May 14, 2024

A: Hi there! If for any reason your login information is not saving for a specific site, you can force save the information by following the steps below:

1) Navigate to the login page
2) Manually enter your login credentials.
3) Force AutoSave by:
a) Option + click Submit/Login button.
b) Shift + Enter while the text field is selected.

NOTE: Ensure your Force AutoSave options are enabled within your RoboForm settings.

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Q: I've known Roboform reputation for several years as one of the best password managers and was excited to see this deal.

But when I was about to buy, realized it has 2 major flaws for me:
1. Roboform doesn't allow to add files to an entry (copy of ID card, passport, bank security codes...)
2. Since some years ago a concurrent software (Safewallet) that also used it's own server to sync between devices, suddenly ended its service I no longer want to risk using a locked system.
So, for now, I'll keep using the free Keepass solution that overcomes those 2 problems and has every feature you could require (either inbuilt or through plugins).

ruimduartePLUSJul 19, 2018
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Founder Team
alodhi

alodhi

May 14, 2024

A: Hello ruimduarte. Thank you for your query. To answer your questions:

1. RoboForm does in fact allow for the safe storage of all those items you mentioned in a RoboForm file type called "Identity".

2. RoboForm allows you to run a completely local copy of your data in which you never have to store any data on our servers. We started the company in 1999 and we are still the only password manager that has never had any documented or undocumented security breaches.

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Q: Deal states New Customers Only.

I've had a Roboform personal account for years, it was a one time purchase back then but is now called the free plan . Am I eligible for this deal?

e5745dba2f64435db96c094604c1f268Jul 19, 2018
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Founder Team
Kaitlin_RoboForm

Kaitlin_RoboForm

May 15, 2024

A: Hi there - this deal only applies to new RoboForm accounts. Since you have already established an account that's connected to your RoboForm Free license, this deal would not applicable.

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Q: I'm a little confused of the functionality with this version...

Does each team member in essence have their own account where they can store their own logins that can't be seen/accessed by other team members and/or the admin too? Or is it just a single collection of logins that the admin can decide who has access to which logins?

If each team member has their own account can they then share logins with other team members? Or do they have to be an admin?

I'm just trying to figure how this is different than the Roboform Family plan beyond what just seems like additional sharing controls... Also trying to figure if this could actually replace the Family plan I currently have.

Thanks

WhatsInANameJul 19, 2018
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Founder Team
alodhi

alodhi

May 15, 2024

A: Hi! Thank you for your questions.

1. In regards to personal and company logins - both of them are allowed. Users can have personal logins as well as the ones assigned to them by the company. Personal login allowance is regulated by the company policy which is set by the company admin.

2. In regards to sharing - the sharing functionality on all permission levels exist and is based on company policy set by company admin.

3. Lastly, this deal is for new users only.

Thanks again!

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