A: Yes, all AppSumo tiers are eligible for migration.

I’m currently migrating several thousand users and handling the related support requests myself, so response times can vary depending on the case. In your case, I replied within 39 hours after your first message.

After checking, the issue was not that your AppSumo Tier 2 was ineligible. The migration failed because you were not using the Rumble Studio account on which the LTD had originally been activated. That is the core requirement for the migration to work.

So the problem here was not eligibility, nor that support had “ghosted” you. It was simply that the migration was being attempted from the wrong account.

I also want to point out that publicly framing this as “feeling ghosted” after less than two days, while I am actively responding to every case and trying to preserve AppSumo LTD access during a migration, is not especially helpful. It gives the impression that users are being ignored when that is not what happened here.

That kind of messaging can damage confidence in the company at precisely the moment I’m putting significant effort into making sure existing LTD customers are taken care of, which ultimately doesn’t help you or the rest of the AppSumo community either.

I’m happy to help with genuine migration issues, but I’d appreciate a little patience and accuracy when describing the situation publicly.

Cordialement,
Joris