First, a disclaimer. I purchased Sales Prophet to leverage its 78M B2B contacts; I have other solutions already in place for email so this review reflects *only* the business information and corresponding search capabilities.

As a user of several business-to-business search tools, I find that they all have their sweet spots as they obtain their information in different ways. As a result, there's a lot of benefit to layer my searches as it's rare to see contact information regularly replicated across platforms. That is just as true for Sales Prophet as it is with every other research system I've used so I think it's worthy of your consideration.

Still, let me lay out my pros and cons after having used the tool pretty regularly for the past month-plus.

= PROS =
+ The overall design is attractive (though it could use some refinement - see the con below)
+ When I find matches, they are generally unique and do not overlap with other systems
+ There's a wealth of information in the results window (though, again, there's a corresponding con below)
+ While I don't use/need it, I do appreciate the simplicity of an all-in-one solution of being able to go right from search to campaign

= CONS =
- The search interface has UX elements that could be handled more consistently and laid out more logically. One example - there's an option to type in NAICS industry codes, but the comparable SIC codes are accessed in an entirely different "section" further down the screen, and you have to use a drill-down list to select them
- The results window is frustrating to navigate. You have to scroll in the browser to the bottom of the page to find the horizontal scroll bar for the results window. After scrolling it to the right moving, you then scroll back up in the browser to see the record you are interested in
- There's a bug where, after a few searches, the previous search results continue to appear in the results window
- Support has been hit-and-miss for me. The bug mentioned above got a quick response and email of whom to contact. That person offered a workaround in less than a day, but it didn't work. And, ever since, they stopped communicating/responding
- There's no easy way to copy search results out of the system. You either have to hover and manually type it yourself, or partially start a campaign for each search result and extract them that way

None of these are show stoppers but seem more like early version issues that will hopefully be refined and addressed as the platform matures.

Frankly, my biggest concern is that SP finds the fewest matches in any of my B2B searches. Maybe I'm searching in an industry that they don't cover well, but Sales Prophet turning someone up is more the exception than the rule (and I'm comparing the results against 5 other tools).

I've debated whether to refund the purchase as the value of Sales Prophet - for me at least - isn't quite there yet. Still, I like the direction they're heading and I'm going to hang in there as a vote of support in the hopes that they continue to invest and develop the system.