Q: Video consumed 48 credits and I didn't get a vide generated
Used Kling v3 Pro (says 4 credits for generation) with the following settings -- 16:9, 720p, 4s duration, and with audio
It consumed a whopping 48 credits, and the generation history said "something went wrong". When I refreshed, the video wasn't there at all.
Can I get a refund? I felt bad use of the video edition as it was also my first time trying it. These credits were part of the Appsumo Tier 3 deal I purchased so I was excited to try it for the first time.
Founder Team
Ronan_Seelab
Mar 23, 2026
A: Hi,
Thanks for reporting this, and really sorry about the experience. Yes, in this case we can absolutely look into a credit refund. To do that properly, we’ll need to access your account details.
Could you please reach out to us via support with email linked to your Seelab account ? Once we have that, we’ll review the failed generation and restore the missing credits.
Bonjour J'ai acheté le 01/01/2026 une licence 1 pour votre produit sur APPSUMO et je l'ai activé mais lorsque je me rends sur le logiciel mon abonnement n'apparait pas
Hi, in your help center, flux kontext is referred as your image-to-image editing model with complete user prompting guide. When I look it up in my account, I see only nano banana as the prominent option, with remix and structure reference (with most models available). What happened to the flux kontext, because I want to try it. Hope it is still included in seelab.
Thanks!
Founder Team
Ronan_Seelab
Jan 5, 2026
A: Hi 👋 We’ve actually removed Flux Kontext (we were using the .dev version) because Nano Banana consistently delivers better results for image-to-image editing. That’s why Nano Banana is now the primary option you’re seeing in the interface, along with Remix and Structure Reference.
Anyway, thank you for pointing out the documentation inconsistency — you’re absolutely right, and we’ll update...
Thank you Ronan! Looking forward for the documentation update. I wanted to see if the prompts will also be updated. Keep it going, I fully support your team.
Short answer: No — API access is not included in the Appsumo deal. Matthieu Grosselin from Seelab answered another user on August 11, 2025 and said No, API access is not included in the Appsumo deal. You can find that answer here: https://appsumo.com/products/seelabai/questions/do-we-have-access-to-api-do-any-plan-cr-1407480/
Q: Video consumed 48 credits and I didn't get a vide generated
Used Kling v3 Pro (says 4 credits for generation) with the following settings -- 16:9, 720p, 4s duration, and with audio
It consumed a whopping 48 credits, and the generation history said "something went wrong". When I refreshed, the video wasn't there at all.
Can I get a refund? I felt bad use of the video edition as it was also my first time trying it. These credits were part of the Appsumo Tier 3 deal I purchased so I was excited to try it for the first time.
Ronan_Seelab
Mar 23, 2026A: Hi,
Thanks for reporting this, and really sorry about the experience.
Yes, in this case we can absolutely look into a credit refund. To do that properly, we’ll need to access your account details.
Could you please reach out to us via support with email linked to your Seelab account ?
Once we have that, we’ll review the failed generation and restore the missing credits.
Thanks again for your...
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Q: mon abonnement n'est pas pris en compte
Bonjour
J'ai acheté le 01/01/2026 une licence 1 pour votre produit sur APPSUMO et je l'ai activé mais lorsque je me rends sur le logiciel mon abonnement n'apparait pas
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Q: Flux Kontext
Hi, in your help center, flux kontext is referred as your image-to-image editing model with complete user prompting guide. When I look it up in my account, I see only nano banana as the prominent option, with remix and structure reference (with most models available). What happened to the flux kontext, because I want to try it. Hope it is still included in seelab.
Thanks!
Ronan_Seelab
Jan 5, 2026A: Hi 👋
We’ve actually removed Flux Kontext (we were using the .dev version) because Nano Banana consistently delivers better results for image-to-image editing. That’s why Nano Banana is now the primary option you’re seeing in the interface, along with Remix and Structure Reference.
Anyway, thank you for pointing out the documentation inconsistency — you’re absolutely right, and we’ll update...
Share Seelab
Verified purchaser
Thank you Ronan! Looking forward for the documentation update. I wanted to see if the prompts will also be updated. Keep it going, I fully support your team.
Q: Include API and create texto to image?
Hi include API and create text to amage?
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Short answer: No — API access is not included in the Appsumo deal. Matthieu Grosselin from Seelab answered another user on August 11, 2025 and said No, API access is not included in the Appsumo deal. You can find that answer here: https://appsumo.com/products/seelabai/questions/do-we-have-access-to-api-do-any-plan-cr-1407480/
Q: Question about Video Credits
Hi, I'm really enjoying Seelab. Are the video credits reset monthly, or are they a one-time allocation?
Matthieu_Seelab
Jan 2, 2026A: Hi there, thanks for your feedback, glad you like the platform. The video credits are not monthly, it a one-time allocation.
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