The positive reviews are already high so if you need to see why you can read those.

My review is based on the marketplace function and it seems most people have not tried it or like me, have trust in the team to get things done hence my 3 stars instead of 1. The OS is beyond amazing so be rest assured they have put a lot of thought into this but there is a catch, you are locked into the system.

Key issues are all based on the practicality of actually running a marketplace

1. White labelling - vendors cannot log in to your store, you will need to send them an invite and send them to Selldone. This is clearly wrong as vendors are customers too and should not see the backend or anything Selldone-related.

2. Assigning products to vendors, the team have made it very easy to upload products using Excel but they are too focused on one side of Amazon's model, where more than one seller sells an item. So after importing your product you will have to manually assign it to each vendor, set the price again etc. In reality, most marketplaces, Etsy , Ebay, Appsumo including Amazon, there is one item per seller so setting brand names in the Excel sheet should easily link each product to the vendor( brand owner). Not sure why this is not possible.

3. Vendors cannot join your store, there is no way to add a link for vendors to join the store. There are vendor panels so not sure why a link cannot be created on the homepage to link the vendor to their vendor panel or ask new vendors to sign up and let admin allow or deny applications.

4. You cannot edit outgoing emails, orders, shipping etc

5. Marketing: we would like to be able to connect to our email marketing provider vbout for cart abandonment and email services. Selldone has a landing page builder but this is very basic so I am sure while they want to cater for everything, it is impossible. It will be ideal to open up the platform for those that prefer to sync their customers and carts with other providers. Another point is text messaging, we have SMSiT another product on APPSUMO that would be great to connect to instead of paying Selldone SMS fees.

6. API access, in relation to point 5, there should be clear API documentation for users to be able to export, import and manipulate data.

As a business owner myself, I know the level of work that goes into something like this so I am trying to be fair but I am certain not a single marketplace can operate without the points listed above. I challenge the company to prove me wrong and share just 10 of their customers with marketplaces. This is even more essential due to the business model, if customers cannot sell or make money Selldone doesn't either.

I should also add that the company is adding more docs and videos which will help understand the system more. I may be mistaken and they have some of the features but I have chatted to their support on all the issues raised and there was no way to resolve.

Happy to edit my feedback and rating if mistaken.