Verified purchaser
I wanted to love it.
Selldone was almost perfect for me, I excitedly bought Tier 3. I went through the setup and played around with it for awhile. I did run into some issues with some of the wording in the checkout section and I wanted the option to remove it, but after speaking with support I found out it wasn't possible at the time, but they release Genesis and said the checkout could be changed using Genesis and Claude. I didn't mess around with it because there was another issue that was a big one for me as a California business selling physical products, sales tax. They don't support sales tax calculations on a local level (City or zip code) only as far as the State level and that won't work for some States, including California. Unfortunately, I ended up refunding but I hope they will consider adding support for this.
Alireza_Selldone
Jul 3, 2026Hi there,
Thank you for sharing this so clearly, and I completely understand why this was a dealbreaker for you, especially as a California business selling physical products.
Good news: we’ve now added our Advanced Tax System, powered by Stripe Tax. This means Selldone can calculate tax automatically at checkout based on the customer’s location, product or service type, and applicable tax rules — including more detailed location-based tax calculation where supported by Stripe.
You no longer need to manually set up or calculate taxes at the state level only.
We really appreciate feedback like yours because it helps us prioritize the features that matter most for real businesses. If this was the main reason you refunded, we’d be happy to have you take another look.
Thanks again for the honest feedback. 🙏
Alireza
Co-Founder, Selldone