Verified purchaser
Very disappointed — no response to a critical issue
I purchased Selldone through AppSumo (Lifetime Tier 3) to build a marketplace. I reported a serious product-page SEO issue on August 6 and followed up on September 30. Neither email has received a response, so I am raising it here.
In the pages we tested, the initial HTML contains the title, description and structured data of a different product. The correct product appears once JavaScript loads. We reproduced this on your own demo marketplace and provided specific URLs.
For an SEO-dependent marketplace, this is a fundamental concern. We need to know why it happens, when it will be fixed, and whether the problem is limited to metadata or can also affect customer-facing product information.
Frankly, I am very disappointed. I have lost months trying to move this project forward, and being left without any response after purchasing leaves me with little confidence in either the platform or its support.
If I could still return this purchase, I would do so without hesitation. If the platform cannot reliably serve the correct product metadata and support will not address the issue, it is not fit for the purpose I bought it for.
Please provide a substantive public response and a concrete resolution timeline.
Alireza_Selldone
Oct 13, 2026Hi David,
I'm truly sorry for what you've been through, and I completely understand your frustration. Reading your review honestly made me feel terrible, especially knowing how much time and effort you've invested in building your marketplace with Selldone.
You trusted us with your project, and the least we owed you was a timely response. We let you down, and I'm personally sorry for that.
The past few months have been incredibly overwhelming for our small team, especially with the AppSumo launch and Genesis AI. We've been working around the clock to keep up with everything, but I don't want to use that as an excuse. No matter how busy we are, you should never feel ignored or left alone with a serious issue.
We actually replied to your email last week. Could you please check your inbox (and spam folder, just in case) and reply to us there? I really want us to stay in touch directly, investigate your concerns properly, and work toward a resolution.
David, I know an apology alone won't give you back the time you've lost. But I truly want to make things right, and we'll do our best to make up for this experience.
Thank you for being honest with us, even when we didn't meet your expectations. Your feedback matters, and so does your trust.
With sincere apologies,
Alireza Shirdel
Co-Founder & COO, Selldone