julian430Q: *** There is a severe problem *** If an e-mail was rejected by the recipient, the contact is marked with "server consideres as spam".
Unfortunately, the mark on the contact seems to be permanent as there is no option in the user interface to remove it.
Once you have deleted it, it won't be possible to add that email back again. (I also just learned from other comments that this process would also reduce my allowed contact count by 1 which is, to say it mildly, unexpected)
There are various reasons why an email may be rejected. In my case I got the message "550 5.7.1 Recipients have complained about included content (B-URL)" with one of the default templates. That can happen anytime.
Both these limitations reduce usability a lot. Please reconsider.
Selzy
May 14, 2024A: Hello, julian430!
The status "Server considers as spam" occurs when the server rejected the delivery of an email due to the operation of its anti-spam system. If the email was moved to spam by the recipient, the contact would have the status "Recipient marked as spam". The "Server considers as spam" status is temporary, but the time it takes to automatically reset it increases with each time this status is received. You can contact our support to speed up the process. The status "Recipient marked as spam" is permanent and will be reset only if the contact subscribes to your campaigns via the subscription form with a confirmation email. We need to be sure that such contacts want to receive emails from you.
After deleting a contact, you can add it again. We're not quite sure what difficulties you're having with this. Please contact support with a detailed description of the situation and screenshots of the errors. Deleting a contact does not reduce your contact limit. Contacts are added to your contact counter when you send them the first email. After that, you can't delete them from the counter and replace them with other contacts. That's why you need to work on restoring the contact's status.
Regarding the error, please specify which contact you are referring to and other details of the sending - we will investigate the situation in more detail and try to advise you on how to avoid such cases.
Thank you for writing to us. Please note that you can write to Selzy support at any time. We are available 24/7 and always ready to help.
We wish you a nice day!
Verified purchaser
Thanks for your answer. Your support is outstanding.
I today tried to add a contact which I deleted several days ago and it works. So this is good.
However, the newly added contact immediately received the yellow status "server considers as spam" .... I'll talk to your support.
It's not a problem, it's a feature actually, and a good one too. If a contact is marked as spam you should not send more emails, or your domain and ip will be red flagged. This makes it harder to reach other email addresses. Yes, even if it's a false positive.