SendFox Questions

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Q: Automation issue

1.Unlimited email sends
2.Scheduled email campaigns at any time of the day
3.Unlimited triggered automations (with unlimited emails per automation)

U wrote it in description but i tried connect pabbly connect with sendfox and formcan.. it seems cannot trigger schedule send email automatically?

Any reason?
The setting allow us to do trigger automation to send email.

DrGohPLUSApr 2, 2025
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Founder Team
Natasha_originals

Natasha_originals

Apr 7, 2025

A: Hello DrGoh,

Thank you for your email!

All this is correct:
1.Unlimited email sends
2.Scheduled email campaigns at any time of the day
3.Unlimited triggered automations (with unlimited emails per automation)

However, any automation is triggered by contact landing to your trigger list, and we are unsure how your automations are set, so we would really need to look into your account.

Please send an email to the support team at support@sendfox.com, and the team will assist further.
Thank you very much.

Wishing you a great day and sending kind regards!

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Q: Contacts API

Hi! How can I add a contact via the API without requiring account confirmation? When adding an email manually, account confirmation isn't required. Why is it required with the API? I need to automate registrations in my app. The user previously confirmed their account in the app, so I don't need a double confirmation. Your API documentation is super basic; you could improve it a lot.

abdiel7Mar 25, 2025
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Founder Team
Natasha_originals

Natasha_originals

Mar 30, 2025

A: Hello abdiel7,

Thank you for your email.
We are happy to assist and explain.

Every SendFox lifetime account has a mandatory double opt-in.

The Empire Add-On plan we have is a monthly subscription that you can activate via your billing page in your SendFox account after purchasing the LTD plan, and that plan offers no double opt-in.
And this is the only way to disable double opt-in for contacts coming via API and contacts signing up via forms.

With kind regards,
Team Originals

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Q: sendfox confirmation page

How can I remove your brand and AppSumo ads in the confirmation page?

14d003b5e74865575a1b9bdba9ba850f5c2f497bMar 20, 2025
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Founder Team
Natasha_originals

Natasha_originals

Mar 23, 2025

A: Hello 14d003b5e74865575a1b9bdba9ba850f5c2f497b,

Thank you for your email.

The redirect page after signup is set by our team and cannot be changed at this time.

The custom redirect/confirmation page is only available under the subscription plan called Empire Add-On, which costs $18 per month.

To keep the price ultra-affordable to you—and multiples less than our competitors—we retain a bit of our marketing and promotion.
These are all our apps, and we promote our products via this page.

This is because we have zero budget for marketing the app, and this is the only way we could keep it in this price range.
Thank you for your understanding.

Warmest regards from the Team Originals

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Q: Support is hard to find on this system.

Why can't we talk to someone once we purchase this product? I can not find and connect to support. My active subscribers went down by 90 person for no reason. I do not understand and I need some help which is impossible to find on the system. How do i find support contact in there?

tappingintoitEdited Mar 14, 2025
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Founder Team
Natasha_originals

Natasha_originals

Mar 15, 2025

A: Hello,

Thank you for your message!

In order to be able to help, we would need to take a look at your account.
Please send an email to our support team at support@sendfox.com along with your account email address so our team could investigate.

Thank you, and have a great day!

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Q: What methods are there to clean up a list?

Can I unsubscribe in bulk?
Can I export active contacts into a new list, and delete the old one?
Any suggestions?

darkstar33444Mar 11, 2025
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Founder Team
Natasha_originals

Natasha_originals

Mar 15, 2025

A: Hello darkstar33444

Thank you for your message!

While you cannot unsusbribe people in bulk in SendFox, you can export active contacts into a new list and delete the old one.
To do so, go to this page: https://sendfox.com/dashboard/contacts filter contacts to active only and export the list. Once saved on a computer, upload a new list and name it.

The best way to start with SendFox is to look at the extensive tutorials we have created for our users.
The tutorials can be found here: https://youtube.com/playlist?list=PLOC97gpg3Nl_85aSZUQUG_XxAr_Y6pq6w&feature=shared

Kind regards,
Team Originals

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