Hello Support, since SendFox is a platform based on the number of subscribers, how exactly are they counted?
Let's say I have 3 different lists for 3 different segments. If the same contact (email address) is added to all three lists, will it be counted as 3 contacts or as 1 contact since it's the same person (email address)?
I recently encountered a frustrating issue with my SendFox account (support request #1127044). When I tried to log in, I received a prompt instructing me to email support with the subject "Please email support[at]sendfox.c0m with the subject "SendFox Account Settings"
I first contacted support almost three months ago, and I have still not received any response or assistance. The lack of timely support has left me disappointed and unable to access my account.
Is there anyone else experiencing similar issues with SendFox's customer support? How long did it take for you to get a response? Until they improve their response times, I cannot recommend SendFox.
SendFox does not have a native integration with Shopify, and the first solution would be to utilize Zapier to connect these two apps together.
The second solution would be to try to use our API endpoints if this is supported by Shopify.
In the not-so-distant future, we are planning to invest more time in API endpoints and integrations, but until then, you can check our API documentation here: https://sendfox.helpscoutdocs.com/article/1134-creating-an-oauth-2-0-client-. This API help document is the same for TidyCal and SendFox. Also, please check out this guide on how to create API requests in the Postman app: https://sendfox.helpscoutdocs.com/article/1147-creating-api-requests
I would suggest reaching out to the Shopify team and checking with them to see if they could possibly help you with this matter. You can provide them with the below article: https://help.sendfox.com/article/278-endpoints And from there, they might be able to point you to which API endpoint to use and where you need to insert it.
We trust this will help!
Have a fabulous day, and thank you for choosing SendFox!
Q: How SendFox Counts Contacts?
Hello Support, since SendFox is a platform based on the number of subscribers, how exactly are they counted?
Let's say I have 3 different lists for 3 different segments. If the same contact (email address) is added to all three lists, will it be counted as 3 contacts or as 1 contact since it's the same person (email address)?
Thank you in advance!
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Does Send fox offers templates, where i can choose my favorite and edit it to myself?
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Q: SendFox - Frustrating Support Experience
I recently encountered a frustrating issue with my SendFox account (support request #1127044). When I tried to log in, I received a prompt instructing me to email support with the subject "Please email support[at]sendfox.c0m with the subject "SendFox Account Settings"
I first contacted support almost three months ago, and I have still not received any response or assistance. The lack of timely support has left me disappointed and unable to access my account.
Is there anyone else experiencing similar issues with SendFox's customer support? How long did it take for you to get a response? Until they improve their response times, I cannot recommend SendFox.
Share SendFox
Q: Does it work with shopify?
and, if so, how do I coonect to shopify? Thank you
Natasha_originals
May 12, 2025A: Hello irmanunezq,
Thank you for your email!
SendFox does not have a native integration with Shopify, and the first solution would be to utilize Zapier to connect these two apps together.
The second solution would be to try to use our API endpoints if this is supported by Shopify.
In the not-so-distant future, we are planning to invest more time in API endpoints and integrations, but until then, you can check our API documentation here: https://sendfox.helpscoutdocs.com/article/1134-creating-an-oauth-2-0-client-.
This API help document is the same for TidyCal and SendFox.
Also, please check out this guide on how to create API requests in the Postman app: https://sendfox.helpscoutdocs.com/article/1147-creating-api-requests
I would suggest reaching out to the Shopify team and checking with them to see if they could possibly help you with this matter.
You can provide them with the below article:
https://help.sendfox.com/article/278-endpoints
And from there, they might be able to point you to which API endpoint to use and where you need to insert it.
We trust this will help!
Have a fabulous day, and thank you for choosing SendFox!
Share SendFox