Q: I can't find anywhere on the Sendfox website to report a bug, so I'll do it here...
When I signed up for Sendfox I used my normal email address, which is different to my newsletter email address (same domain name but different 'username' )
I want to set up Sendfox so that all correspondence to subscribers is from newsletter@mydomainname.com
That works fine for the actual newsletter emails themselves, because I can set up each one individually, But the double opt-in emails all come from the email that I signed up with.
So I went into settings and changed the email address to newsletter@mydomainname.com
That saved okay. There is now no record of the email that I signed up with.
But the double opt in confirmation emails still come from the original email address that I signed up with.
I can't seem to change it anywhere.
What happens now is that subscribers get their double opt in emails from one of my email accounts, and the newsletters come from a different email account.
I can't use the software until this bug/problem is fixed. I want to send all emails from one single email address that is dedicated for email subscribers only.
Any chance of fixing this? I can't use this software until it is fixed.
Thanks in advance...
David_SendFox
May 15, 2024A: Hey, Sumo-ling!
This is something we're aware, so apologies for the inconvenience here. We're working on a fix. You can always email the SendFox support if you need help, so don't hesitate to reach out.
In the near future, we're going to give customers the ability to edit their double opt-in confirmation emails directly. So you can change not only your "from" address in unique situations like this where your account email changes post-signup, but you can also change the copy you use for your double opt-in confirmation in general to match your brand tone. Yay!