Devastated my reach, without telling me
I had 2,300 self-subscribing contacts at the beginning of using this product. Guys who signed up, manually, voluntarily, for the CureCPPS.com emailing list.
I also spent $150 having an expert configure the back end of my domain so that SendFox could send without problems.
Recently I discovered that, about a year after switching to SendFox, they do some sort of "most likely to open" garbage to please Google. "We don't want to get flagged" they say.
Guess how many they sent my critical consultation emails to? Without telling me?
26 out of 2300.
For over a year, my reach, devastated. Why would I expect them to change up how it had worked before? I used to use MailChimp, and that WORKED, but you PAID for it.
I have an open rate that averages north of 50%. Or, I did.
Also, their support team disregarded my messages. They use mailgun and I can't log in.
I've been in business for six years and this might be the worst purchase I have made.