SENDPILOT sent me a request to buy a Appsumo life time deal. I did that. Then they wrote a few more emails about the fact that I did not qualify for the deal. I told them I understand and they should refund me. For some reason we had problems for almost 3 weeks to get my product activated. Eventually they came back and told me the account was now added. My SendPilot Account clearly has the words Appsumo Tier 1 in my settings. Then I waited again, and today they told me because I purchased the deal from them directly based on the Appsumo Tier 1 conditions, I would not receive any monthly credits which was standard on any LTD that that has tiers. So to cut a long story short -- Sendpilot did not honour the Appsumo deal and did not refund me. It was better to keep my money than honour my refund request and gave me something I dont want.They gave me a Product that I told them that I dont want if its NOT an APPSUMO LIFE TIME Deal. Lately I see more and more LTD where this is happening and I purchased a significant number of these deals and more than 5 of these deals went belly up - where either the company is not honouring the terms of their deals which cost me a lot of money or they went out of business. Appsumo has come to my rescue with one of them and gave me a voucher because the company just failed to respond but still sells LTD.