A: Hi Mark,

Ana here, CS Manager at Sendr. I'm sorry for the confusion and the unexpected charges, and I want to explain exactly what happened and where things stand.

First, the important part: all of your subscriptions, both credits and channels, are now cancelled, and all the charges made have been refunded. You will not be charged again.

What happened: a credit subscription (12,575 credits) and one channel subscription were active on your account, which I expect was not intentional. At the time, cancelling your AppSumo tier did not automatically cancel the separate subscriptions running inside Sendr. That has since been fixed, so it can't happen again.

We've refunded every charge on the account, not only the two $125 charges. Refunds usually take 5 to 10 business days to appear, depending on your bank. Please let me know once you see them land.

My colleague is following up in the live chat where you first reached out with a screenshot and the full breakdown.

If there's anything else I can help with, please let me know!

Warm regards,
Ana