I purchased a Tier 3 Option, evaluated it but we would need a AVV/ DPA to be fully compliant regarding Art.28 GDPR. We couldnt get hold of anyone who understands GDPR regulations and does not reroute us to your policy page (its not the same!). Unfortunately the refund window has closed for us now. Is it possible for you to provide at least a Standard DPA so we can move ahead or is it possible to get a refund?
Thanks in advance