Yes, if your part of a Team account (which is Tier 2 and above) multiple users can login. But it wont allow Netflix style sharing of passwords between users in different countries! Or atleast I hope not! -- Let me know If i was able to answer your questions.
Thanks for the reply. Would we be able to ask a person in mainland China to place files into a Dropbox? Meaning they will not be a "logged in" user. Will this require them to use a VPN?
We don't support Dropbox.com. But If you mean you want your users in China to send you a file. Yes you can, we call this "Requests". They don't need to login to send you a file request.
Here is a example of a Request link where you can send to China. https://sinosend.com/r/Jku9YzM They can attach files to this link for you to see, give it a try first to see if it works for you.
Yes, but the other way around. I would like to create a folder for the person in mainland China to be able to upload files to. All they need is the link I send them.
We can do everything apart from the Folder. See that link i posted above. It will collect all the files your team sends you and adds them in your dashboard under your Request. Each Request you create is grouped by the Request Title. Here is a short demo: https://www.youtube.com/watch?v=GfRWFSkYWNg
Q: You mention healthcare files. Are you HIPAA compliant?
If you are HIPAA compliant, is there an extra fee or is it included?
Q: Large (80GB to 280GB folders with videos, audio files, docs)
HI there, I am a videographer and routinely shoot large projects (today, shot 162GB for one project and 86GB for another project - including 4k video files, audio, photos, and documents for each). I want to send my client the folder with each of the sub-folders (one for audio, one for video, one for photos, one for documents like waivers) and those folders often have sub-folders in those (example: full res video, proxy video). Is there a way to have that folder structure maintained on their end when they download a project using Sinosend? Or is that feature coming to Appsumo customers?
A: You can upload a folder to Sinosend, and when your recipient downloads it, it will create a zip file, maintaining the folder structure. While we are primarily designed for documents, images, and PDFs, we aren't particularly optimized for large video files. That being said, I suggest you try us for free on our homepage first, you don't need to sign up, click on the big banner. (it's limited to 3GB). Grab the link and try downloading the file to see how that works for you. Keep in mind, though, that 280GB in multiple folders with thousands of files will take a while to zip and download.
Hi, for Video optimizations, you may be looking for a streaming video service like Mox . We're not well optimized for Video and primary focusing on other files, but we can handle up to 100GB.
Q: More codes
Hello I am enjoying the software. I bought 4 codes. how do I purchase 4 additional code to max out. Can I also purchase one at a time for 1 code equally 5 codes how does it work. Thanks
A: Thanks. Yes you can easily purchase more codes. 1) Buy the codes on AppSumo 2) Log back in to Sinosend -> Profile -> Billing 3) You will see a input to add more codes. Yes you can also add them one at a time.
Q: Suggestion for Interface Improvement and Text Customization
Hello,
I recently purchased Tier 4, and while the app is useful, the design feels outdated. A minor interface update would enhance usability. Additionally, for non-English-speaking users, customization options are essential: 1. Download Screen: Allow customization of the text “Sent you 2 files 52.3 kB in total” and the “Download” button. Also, my logo does not appear here. 2. File Request Screen: The info card looks outdated, isn’t customizable, and should match the neutral style of the download card for better brand integration. Key texts should also be translatable.
These small but crucial changes would improve user experience. If direct modifications aren’t possible, could CSS customization be an option? I appreciate your attention and look forward to your response.
Thanks so much for your support and the awesome suggestions! We really appreciate it.
We're working hard to improve Sinosend, and we're prioritizing features based on what users are asking for in our Roadmap portal. Your ideas are great, and and we'll definitely take them into account.
To make sure everyone sees your suggestions and can chime in, could you add them to our Roadmap portal? You'll find the link in the bottom-right corner once you're logged in. I will be the first to jump on them, some of them I am sure have been added already.
Q: Can both Mainland China and USA login?
Would your service allow for a person in mainland China as well as a person in the USA to both login and upload and download files?
Rishi_Sinosend
Apr 8, 2025A: Hello,
Yes, if your part of a Team account (which is Tier 2 and above) multiple users can login. But it wont allow Netflix style sharing of passwords between users in different countries! Or atleast I hope not! -- Let me know If i was able to answer your questions.
Share Sinosend
Thanks for the reply. Would we be able to ask a person in mainland China to place files into a Dropbox? Meaning they will not be a "logged in" user. Will this require them to use a VPN?
We don't support Dropbox.com. But If you mean you want your users in China to send you a file. Yes you can, we call this "Requests". They don't need to login to send you a file request.
Here is a example of a Request link where you can send to China. https://sinosend.com/r/Jku9YzM They can attach files to this link for you to see, give it a try first to see if it works for you.
Yes, but the other way around. I would like to create a folder for the person in mainland China to be able to upload files to. All they need is the link I send them.
We can do everything apart from the Folder. See that link i posted above. It will collect all the files your team sends you and adds them in your dashboard under your Request. Each Request you create is grouped by the Request Title. Here is a short demo: https://www.youtube.com/watch?v=GfRWFSkYWNg
Q: You mention healthcare files. Are you HIPAA compliant?
If you are HIPAA compliant, is there an extra fee or is it included?
Rishi_Sinosend
Apr 7, 2025A: Hi, we're not (but working towards it!).
Share Sinosend
Q: Large (80GB to 280GB folders with videos, audio files, docs)
HI there, I am a videographer and routinely shoot large projects (today, shot 162GB for one project and 86GB for another project - including 4k video files, audio, photos, and documents for each). I want to send my client the folder with each of the sub-folders (one for audio, one for video, one for photos, one for documents like waivers) and those folders often have sub-folders in those (example: full res video, proxy video). Is there a way to have that folder structure maintained on their end when they download a project using Sinosend? Or is that feature coming to Appsumo customers?
Rishi_Sinosend
Apr 4, 2025A: You can upload a folder to Sinosend, and when your recipient downloads it, it will create a zip file, maintaining the folder structure. While we are primarily designed for documents, images, and PDFs, we aren't particularly optimized for large video files. That being said, I suggest you try us for free on our homepage first, you don't need to sign up, click on the big banner. (it's limited to 3GB). Grab
the link and try downloading the file to see how that works for you. Keep in mind, though, that 280GB in multiple folders with thousands of files will take a while to zip and download.
Share Sinosend
Verified purchaser
so for large video files in the future do you have plans to be better optimized?
Hi, for Video optimizations, you may be looking for a streaming video service like Mox . We're not well optimized for Video and primary focusing on other files, but we can handle up to 100GB.
Q: More codes
Hello
I am enjoying the software. I bought 4 codes. how do I purchase 4 additional code to max out. Can I also purchase one at a time for 1 code equally 5 codes how does it work. Thanks
Rishi_Sinosend
Apr 3, 2025A: Thanks. Yes you can easily purchase more codes.
1) Buy the codes on AppSumo
2) Log back in to Sinosend -> Profile -> Billing
3) You will see a input to add more codes. Yes you can also add them one at a time.
Thanks.
Share Sinosend
Q: Suggestion for Interface Improvement and Text Customization
Hello,
I recently purchased Tier 4, and while the app is useful, the design feels outdated. A minor interface update would enhance usability. Additionally, for non-English-speaking users, customization options are essential:
1. Download Screen: Allow customization of the text “Sent you 2 files 52.3 kB in total” and the “Download” button. Also, my logo does not appear here.
2. File Request Screen: The info card looks outdated, isn’t customizable, and should match the neutral style of the download card for better brand integration. Key texts should also be translatable.
These small but crucial changes would improve user experience. If direct modifications aren’t possible, could CSS customization be an option? I appreciate your attention and look forward to your response.
Best regards
Rishi_Sinosend
Mar 31, 2025A: Hi JM,
Thanks so much for your support and the awesome suggestions! We really appreciate it.
We're working hard to improve Sinosend, and we're prioritizing features based on what users are asking for in our Roadmap portal. Your ideas are great, and and we'll definitely take them into account.
To make sure everyone sees your suggestions and can chime in, could you add them to our Roadmap portal? You'll find the link in the bottom-right corner once you're logged in. I will be the first to jump on them, some of them I am sure have been added already.
Thanks again!
Share Sinosend