Q: I have 2x Tier 8 accounts... Please help fix these issue... Ill update 5 STAR Review and good feedback from me :)
I’m seeing incorrect Tier 8 limits and a few glitches:
1 – Loading Page Glitch: When the page first loads, it shows default blue background b4 switching after the loading icon. How can we force it to show only my company image during the entire loading process?
2 – Tier 8 Limits: Tier 8 should offer unlimited send/receive, unlike Tier 6’s 200 GB cap. My account still shows 2.5 TB send / 100 GB...
Founder Team
Rishi_Sinosend
Edited Oct 6, 2025
A: Hi, I wanted to answer when all the fixes are complete, but here is to let you know that:
1) Understood, we will work on not showing the blue background, The page will be white until your custom background is loaded. We cant show your logo image, as we need to fetch it first, that takes time, hence we can show it all at once.
2) T8 allows 3TB storage, so when you send a transfer you can only...
4 – I set the link to expire after the 1-Year (maximum length that is allowed). Now that I’ve received the expiration notice and the link has expired, what happens to the data? Is it fully deleted from both the sender’s storage and data on the recipient’s side, or is access simply disabled via the link while the original files remain in my account? Please explain the process after expiration.
As mentioned in the Founders notes and previously, data is not deleted, it is disabled. Actually up to now, the system has never deleted anyones data.
However there is a policy in place with expiring links that it will be removed within 60 days after the expiry, unless you change the date, this assures that you need/want the files and prevents abuse of our system.
is it possible to request files under different domains in 1 account (e.g. Tier 8). So can I link muliple domains to 1 account (e.g. for different projects)?
Founder Team
Rishi_Sinosend
Sep 25, 2025
A: Hi, 1 account is 1 organization. You can use team members to send emails i.e. marketing@... sales@.... But its under one org.
I really need these two features prioritized. Can you share the ETA for them?
Tagging system – the ability to categorize and group transfers with tags or groups... as you mentioned before: "we are exploring a tagging feature that would let you categorize and group your transfers."
Canadian data regions – a lot of users here are asking if data can be hosted in Canada.
These are important for my workflow, so I’d appreciate a timeline update.
Founder Team
Rishi_Sinosend
Sep 25, 2025
A: For a timeline, I can't promise anything specific right now, as features are prioritized based on a number of factors, including community upvotes on our roadmap. The tagging feature is something we're actively looking into, and your input definitely highlights its importance.
Regarding a Canadian data region, we understand the need to adhere to local regulations. However, at this moment, if...
The main thing I need is a way to organize files using folders and subfolders. Here’s an example of how I want it to work:
- Main folder: New Employee Training Videos
and
- Main folder: ALL CLIENTS
- Subfolder1: Booked Clients
-Subfolder2: David Customer
-Subfolder3: Project #1 (files go here) -Subfolder3: Project #2 (for...
Founder Team
Rishi_Sinosend
Sep 25, 2025
A: Hearing you loud and clear. It sounds like having a folder structure to organize your files is a top priority for you. I get it—it makes a huge difference in managing client projects and keeping everything tidy.
Unfortunately, you're right, we don't have a traditional folder and subfolder system like the one you described. Our main focus has been on file transfers and requests, and we've put...
It will likely not be within 60 days tbh as we have other higher priority tasks such as - File previews pdf, video, tiff within the dashboard - More customizations for Requests, such as editing , deleting etc. Thereafter we will start tagging, ballpark 4 months out.
Q: I have 2x Tier 8 accounts... Please help fix these issue... Ill update 5 STAR Review and good feedback from me :)
I’m seeing incorrect Tier 8 limits and a few glitches:
1 – Loading Page Glitch:
When the page first loads, it shows default blue background b4 switching after the loading icon. How can we force it to show only my company image during the entire loading process?
2 – Tier 8 Limits:
Tier 8 should offer unlimited send/receive, unlike Tier 6’s 200 GB cap. My account still shows 2.5 TB send / 100 GB...
Rishi_Sinosend
Edited Oct 6, 2025A: Hi, I wanted to answer when all the fixes are complete, but here is to let you know that:
1) Understood, we will work on not showing the blue background, The page will be white until your custom background is loaded. We cant show your logo image, as we need to fetch it first, that takes time, hence we can show it all at once.
2) T8 allows 3TB storage, so when you send a transfer you can only...
Share Sinosend
Verified purchaser
4 – I set the link to expire after the 1-Year (maximum length that is allowed). Now that I’ve received the expiration notice and the link has expired, what happens to the data? Is it fully deleted from both the sender’s storage and data on the recipient’s side, or is access simply disabled via the link while the original files remain in my account? Please explain the process after expiration.
As mentioned in the Founders notes and previously, data is not deleted, it is disabled. Actually up to now, the system has never deleted anyones data.
However there is a policy in place with expiring links that it will be removed within 60 days after the expiry, unless you change the date, this assures that you need/want the files and prevents abuse of our system.
Q: Bring it back!!
I missed it!! Please please please bring it back!! 🙏🏻🙏🏻🙏🏻🙏🏻. I need that tier 3
Rishi_Sinosend
Sep 29, 2025A: Hi LL,
Wish we could, its been a wonderful year on AppSumo! Sorry you might have missed it. Onward and Upward!
Share Sinosend
Q: multiple domains
is it possible to request files under different domains in 1 account (e.g. Tier 8). So can I link muliple domains to 1 account (e.g. for different projects)?
Rishi_Sinosend
Sep 25, 2025A: Hi, 1 account is 1 organization. You can use team members to send emails i.e. marketing@... sales@.... But its under one org.
Share Sinosend
Q: REALLY IMPORTANT!
I really need these two features prioritized. Can you share the ETA for them?
Tagging system – the ability to categorize and group transfers with tags or groups... as you mentioned before: "we are exploring a tagging feature that would let you categorize and group your transfers."
Canadian data regions – a lot of users here are asking if data can be hosted in Canada.
These are important for my workflow, so I’d appreciate a timeline update.
Rishi_Sinosend
Sep 25, 2025A: For a timeline, I can't promise anything specific right now, as features are prioritized based on a number of factors, including community upvotes on our roadmap. The tagging feature is something we're actively looking into, and your input definitely highlights its importance.
Regarding a Canadian data region, we understand the need to adhere to local regulations. However, at this moment, if...
Share Sinosend
Q: I bought two Tier 8 accounts.
I bought two Tier 8 accounts.
The main thing I need is a way to organize files using folders and subfolders. Here’s an example of how I want it to work:
- Main folder: New Employee Training Videos
and
- Main folder: ALL CLIENTS
- Subfolder1: Booked Clients
-Subfolder2: David Customer
-Subfolder3: Project #1 (files go here)
-Subfolder3: Project #2 (for...
Rishi_Sinosend
Sep 25, 2025A: Hearing you loud and clear. It sounds like having a folder structure to organize your files is a top priority for you. I get it—it makes a huge difference in managing client projects and keeping everything tidy.
Unfortunately, you're right, we don't have a traditional folder and subfolder system like the one you described. Our main focus has been on file transfers and requests, and we've put...
Share Sinosend
Verified purchaser
Thank you for prompt response.
ETA on this?
"we are exploring a tagging feature that would let you categorize and group your transfers."
It will likely not be within 60 days tbh as we have other higher priority tasks such as
- File previews pdf, video, tiff within the dashboard
- More customizations for Requests, such as editing , deleting etc.
Thereafter we will start tagging, ballpark 4 months out.