Verified purchaser
Good product, but you pay for system errors
The software is very good… as long as it works.
Unfortunately, since Friday the tool has been experiencing errors — it does not generate images, even though we are using it exactly the same way as before.
The only way to contact support is through an automated chatbot. And here comes the biggest issue: the bot claims that credits are charged for the attempt to generate content, not for the successfully generated result.
In practice this means:
about 200 credits wasted,
many hours of employee time spent trying to fix the issue,
no real technical support,
and a chatbot that basically communicates the equivalent of a Polish saying:
“We don't have your coat, and what are you going to do about it?” (a phrase used when someone ignores responsibility).
It's a pity, because when the software works, it is actually very good. Unfortunately, in the current situation using it feels unreliable.
Jonas_Skaler
Edited Mar 16, 2026Hi Marek,
Thank you for taking the time to share this — and I sincerely apologize for the experience.
You're right that there was an issue. Our image generation provider experienced downstream service outages starting Friday, which caused a portion of generation requests to fail. We've already investigated your account specifically and found two things:
1. Some of your generations that appear "failed" actually succeeded — this has been fixed and those results should now be visible to you.
2. For the jobs that genuinely failed, credits should have been automatically refunded — and in most cases they were. However, we identified a gap where a small number of refunds didn't go through properly. We've already corrected your credit balance.
To be clear: our policy is and always has been that you should not pay for failed generations. If the chatbot communicated otherwise, that's a mistake on our end and we'll be correcting that messaging. Credits should only be consumed when you receive a usable result.
We're also rolling out improvements to make job status reporting more accurate and adding better error feedback so you're never left guessing whether something worked or not.
I'd love to connect with you directly to make sure everything is sorted — please reach out to me at [email protected] and we'll make it right.
Thank you for your patience, and again, sorry for the frustration.