Please assist, as I have sent emails to support and also via chat bot on the site and never received any reaction. Need to reconnect my linkedin after the token expired, but it is not working. When I log in to Linkedin (on the "Add Data Source" page), only the tickboxes without company names show up and the "Add Data Source" Button does not work.
Q: Two questions - Code Stacking & Insights Feature
1. If I bought one code, can I buy another code and have them stack? For example, I bought Tier 1 and have redeemed it, would I be able to buy Tier 1 again and add that to my current account to make it Tier 2?
2. Do any of these tiers include the Insights? And if so, which one? And if not, is there a way to pay a little extra per month for that additional feature?
Thank you in advance!
Founder Team
Gulce
Dec 13, 2024
A: Thanks for reaching out! Here’s how it works:
You can absolutely stack codes to upgrade your plan. For example, if you’ve already redeemed Tier 1, you can purchase another code, add it to your account, and move up to Tier 2. It’s super simple—just head to your account settings, add the new code, and your plan will automatically upgrade.
As for Insights, this feature is included in the...
Q: Keep Getting Error Connecting Message for Add Data Source
I have tried connecting facebook, instagram etc., accounts but it keep giving error message.
So Far i have not been able to connect a single data source. Can you please check.
Founder Team
Gulce
Dec 9, 2024
A: Hi nexusdms.net!
First of all, thanks for reaching out! To fix this issue, please make sure the accounts you're trying to connect are compatible. For Instagram, only Business or Creator profiles can be connected. Similarly, for LinkedIn, only Business Pages are supported.
If everything checks out and it’s still not working, we’d need more details, like the exact error message. The quickest...
Is it 5 data sources per workspace? So i have 2 websites where i can add Facebook, Instagram, Google, and 2 more?
Or is it 2 data sources on one website and 3 data sources on another website?
Founder Team
Gulce
Nov 18, 2024
A: Hi there!
Thank you so much for your interest! 🌮
To clarify, the 5 data sources are specific to each workspace, meaning they aren’t shared across workspaces. For example, if you have 2 workspaces—let’s call them A and B—you can have 2 data sources (like Facebook and Instagram) in Workspace A, and then you could add 3 other data sources (such as two separate Google Analytics accounts and...
Thanks for your follow-up! 🙌🏻 To clarify, data sources are not shared or distributed across workspaces. Each workspace operates independently, and you can add up to the full number of allowed data sources (e.g., 50 on the Enterprise plan) to a single workspace if needed.
If you have 50 workspaces, you could add several data sources to one workspace and none to another—it’s entirely up to how you organize them. It’s great for managing brands separately, as each workspace can have its own unique data sources, branding & visual settings.
If you’re looking for a setup that doesn’t quite fit this model, feel free to reach out—we’re flexible with custom plans!
Matomo (very much used in Europe), X, YouTube, Tiktok integrations? The issue with such services is the amount of integrations available... Also, does your service provide live dashboard? Thanks
Founder Team
Gulce
Nov 5, 2024
A: Hi there, and thanks for reaching out!
We don’t currently integrate with Matomo, but our roadmap includes Instagram and Facebook Ads, with Google Ads also high on the list. These ad platforms are essential because they provide detailed insights on audience behavior and campaign performance—critical for refining marketing strategies.
Next up, we do have YouTube, X, and yes, TikTok on our...
Q: Not able to connect to Linkedin anymore
Please assist, as I have sent emails to support and also via chat bot on the site and never received any reaction. Need to reconnect my linkedin after the token expired, but it is not working. When I log in to Linkedin (on the "Add Data Source" page), only the tickboxes without company names show up and the "Add Data Source" Button does not work.
Share Slidebeast
Q: Two questions - Code Stacking & Insights Feature
1. If I bought one code, can I buy another code and have them stack? For example, I bought Tier 1 and have redeemed it, would I be able to buy Tier 1 again and add that to my current account to make it Tier 2?
2. Do any of these tiers include the Insights? And if so, which one? And if not, is there a way to pay a little extra per month for that additional feature?
Thank you in advance!
Gulce
Dec 13, 2024A: Thanks for reaching out! Here’s how it works:
You can absolutely stack codes to upgrade your plan. For example, if you’ve already redeemed Tier 1, you can purchase another code, add it to your account, and move up to Tier 2. It’s super simple—just head to your account settings, add the new code, and your plan will automatically upgrade.
As for Insights, this feature is included in the...
Share Slidebeast
Q: Keep Getting Error Connecting Message for Add Data Source
I have tried connecting facebook, instagram etc., accounts but it keep giving error message.
So Far i have not been able to connect a single data source. Can you please check.
Gulce
Dec 9, 2024A: Hi nexusdms.net!
First of all, thanks for reaching out! To fix this issue, please make sure the accounts you're trying to connect are compatible. For Instagram, only Business or Creator profiles can be connected. Similarly, for LinkedIn, only Business Pages are supported.
If everything checks out and it’s still not working, we’d need more details, like the exact error message. The quickest...
Share Slidebeast
Q: Data Source
Hi,
Is it 5 data sources per workspace?
So i have 2 websites where i can add Facebook, Instagram, Google, and 2 more?
Or is it 2 data sources on one website and 3 data sources on another website?
Gulce
Nov 18, 2024A: Hi there!
Thank you so much for your interest! 🌮
To clarify, the 5 data sources are specific to each workspace, meaning they aren’t shared across workspaces. For example, if you have 2 workspaces—let’s call them A and B—you can have 2 data sources (like Facebook and Instagram) in Workspace A, and then you could add 3 other data sources (such as two separate Google Analytics accounts and...
Share Slidebeast
So if i understand it, they are shared across workspaces? Because if you have 50 workspaces you can only add 1 data source to each workspace?
Hi again!
Thanks for your follow-up! 🙌🏻 To clarify, data sources are not shared or distributed across workspaces. Each workspace operates independently, and you can add up to the full number of allowed data sources (e.g., 50 on the Enterprise plan) to a single workspace if needed.
If you have 50 workspaces, you could add several data sources to one workspace and none to another—it’s entirely up to how you organize them. It’s great for managing brands separately, as each workspace can have its own unique data sources, branding & visual settings.
If you’re looking for a setup that doesn’t quite fit this model, feel free to reach out—we’re flexible with custom plans!
Q: What about...
Matomo (very much used in Europe), X, YouTube, Tiktok integrations?
The issue with such services is the amount of integrations available...
Also, does your service provide live dashboard?
Thanks
Gulce
Nov 5, 2024A: Hi there, and thanks for reaching out!
We don’t currently integrate with Matomo, but our roadmap includes Instagram and Facebook Ads, with Google Ads also high on the list. These ad platforms are essential because they provide detailed insights on audience behavior and campaign performance—critical for refining marketing strategies.
Next up, we do have YouTube, X, and yes, TikTok on our...
Share Slidebeast