I am on the maximum Tier 5 plan, I need to pay more to get access to the updated features?

Question

Hi again. I am on the maximum Tier 5 plan, yet I keep receiving emails telling me I need to pay more to get access to the updated features. Honestly, I can\u0027t believe my eyes...

Stanley_SmatLeads · Answer

Hello,\u000a\u000aI think you are getting things wrong here, you have access to the new updates already even though there were not on the deal plan when you purchased.\u000a\u000aAlso, everything in your plan is intact and nothing changed.\u000a\u000aIf you need further clarification, you can contact our support for further clarification.

d52f13a8d40d4f6a9a5559c5efeef44e · Answer

I didn\u0027t just pay for the features available at the time of purchase\u003B I was investing in future development, expecting to benefit later from paying a premium price upfront.\u000a\u000aLet’s not pass this off to support—to me, this feels like a clear deception. I can understand that you might fairly expect extra payment for connecting additional tools that consume tokens.

Stanley_SmatLeads · Answer

Hello, I still feel you are not getting this. Every user of SmatLeads has access to the version 2.0 and the new features. Everything you purchased and the new features are on your account.

Check your account and if there's a feature you can't access, please reach me directly on [email protected].

I feel you are misunderstanding things here.

I look forward to hearing from you.

Thank you!

SmatLeads

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