Q: I cannot access the platform and cannot get in touch with support.
Hi Stanley! I’m having a problem. I have a lifetime code for Smartleads.com, and I think my account wasn't migrated to Smartleads.io, as I haven't been able to log in since last week. I’ve tried reaching out via chat and email but haven't received a reply. Can you help me?
Founder Team
Stanley_SmatLeads
Jul 21, 2026
A: Hello Miltogomes,
Sorry to hear about this but we didn't receive any email from you either.
Please, message us on [email protected] so we can help you with the account migration.
Hi. I wanted to upgrade but I cannot even login to my existing account + password reset does not send me a Verification Code. Also the chat does not get answered. Can you help? Thanks
Q: Does the lead limit cover active storage, campaigns, or lifetime use? Do deleted or unsubscribed leads still count?
Stanley_SmatLeads
Jul 25, 2026A: Hi Orsward,
Thank you for your interest in SmatLeads!
The lead limit applies to active leads stored in your account.
To clarify:
Deleted leads do not count toward your lead limit.
Unsubscribed leads that remain in your account still count, since they are still being stored.
If a lead is both unsubscribed and deleted, it will no longer count toward your limit.
This gives you full control...
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Q: I cannot access the platform and cannot get in touch with support.
Hi Stanley! I’m having a problem. I have a lifetime code for Smartleads.com, and I think my account wasn't migrated to Smartleads.io, as I haven't been able to log in since last week. I’ve tried reaching out via chat and email but haven't received a reply. Can you help me?
Stanley_SmatLeads
Jul 21, 2026A: Hello Miltogomes,
Sorry to hear about this but we didn't receive any email from you either.
Please, message us on [email protected] so we can help you with the account migration.
I look forward to hearing from you
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Verified purchaser
OK!
I've just sent you the email again.
Q: Which elements do you have in your repports?
Stanley_SmatLeads
Jul 11, 2026A: Hello,
Thank you for your interest in SmatLeads.
The report covers both on page and off page SEO report of the website been analyzed
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Q: I cannot log in, no support no support no one is responding. Why??????
Stanley_SmatLeads
Jul 10, 2026A: Hello Richard,
Sorry to hear about this.
We just got your email now and responded immediately. All the email you said you have been sending, none came through.
Please, check your email and provide us the details we requested so we can help you.
Thank you!
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Q: I cannot login + no support available
Hi. I wanted to upgrade but I cannot even login to my existing account + password reset does not send me a Verification Code. Also the chat does not get answered. Can you help? Thanks
Stanley_SmatLeads
Jul 9, 2026A: Hello Fourcoster,
Sorry to hear about this experience.
Please, message me directly on [email protected].
I will be more than happy to help you resolve this.
Thank you!
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Verified purchaser
thank you
Verified purchaser
that was quick - thank you again