ab_samQ: Tier 3 or Higher?
1. I have tier 3 and want to enable "Disable Branding" and "Chrome extension". How do I do that?
2. I am pleasantly surprised to see WhatsApp campaigns but wanted to ask if the feature actually works. In other words, what do I do to unlock the WhatsApp campaign feature?
3. Thirdly, what does the campaign type "Email Cold Calling" mean? Did you mean Email/Cold Calling?
4. Fourthly, can I create different teams with different members or all team members have access to everything?
5. And lastly, the academy resources are very scanty and a bit disappointing. I was hoping to see a more detailed walkthrough of the version 2.0 and other use use cases but what you have is 1 min. 50 sec. video with AI voice over that you are calling a detailed video. I find no personality or face behind the business and that's a little concerning for me.
Stanley_SmatLeads
Aug 7, 2026A: Hi,
First of all, thank you for supporting SmatLeads with a Tier 3 purchase and for taking the time to ask such thoughtful questions. Feedback like this helps us improve both the product and the experience around it.
Here are the answers to your questions:
1. Disable Branding & Chrome Extension
These features are on our roadmap but are not yet available in the current version of SmatLeads. We understand they've generated interest, and we're actively working toward releasing them in future updates.
2. WhatsApp Campaigns
Great catch! While we're actively developing WhatsApp Campaigns, the feature has not been released yet. If you're seeing it somewhere in the interface, it's likely because parts of the UI were prepared ahead of the launch. We'll make sure that's clearer to avoid any confusion.
3. "Email Cold Calling"
Yes, that's a wording issue on our end. It should read Cold Email Campaigns (or Email Outreach). Thanks for pointing it out—we'll correct it in an upcoming update.
4. Teams
Each team member gets their own separate login and workspace. Team members do not have access to each other's accounts, leads, or campaigns, so everyone's data remains isolated and secure.
5. Academy & Training Resources
Thank you for your honest feedback. We completely understand where you're coming from.
The current academy is only the starting point. Our primary focus over the past several months has been rebuilding and shipping the new SmatLeads platform, which meant documentation and training content unfortunately lagged behind.
We're already working on a much more comprehensive learning hub with longer walkthroughs, real-world use cases, and feature-specific tutorials. We also agree with your point about the AI voice-over. Going forward, you'll see more founder-led and personality-driven content so customers can better connect with the people building the product.
Thank you again for the candid feedback. It's exactly the kind of input that helps us prioritize what matters most. We're committed to making SmatLeads not just a powerful platform, but one that's easy to learn, transparent, and backed by a team that's accessible whenever you need us.
We truly appreciate having you as part of the SmatLeads community, and we're excited to keep shipping improvements in the weeks and months ahead.