Q: Is it possible to apply multiple AI amends to a single image at once?
I have been playing with the demo and like the product for things like background remove, however could not find a way to apply multiple changes at a time. Is this a limitation of the tool or a limitation of the 'free' version?
For example if I want to bulk remove background, and apply a shadow. Will the tool allow me to do this seamlessly, or would I have to put the images through 2 processing queues?
Has the issue with the Android app Pro been fixed? I am still experiencing the need to watch advertisements and am unable to use the Pro features in Android Apps. Is there any timeline for fixing this?
I have a 360 photos, and sometimes the area of the house looks less bright, and I like to see the photos more similar. In the future, are you thinking to adding feature like this to the video?
A: We’ve added video processing tools to our roadmap. Features like the Video Enhancer are currently under development, and we plan to add more tools in the future as we grow. Stay tuned for updates!
Q: Almost only black results or processing errors...😠
I have signed up for the Tier 3 plan.
But since I activated the software and tried to work with different images, I either get the message ‘Sorry, there was an error on our end.... Try again later’, or I only get a black image as output.
In both cases, however, the coins have also been reduced?
What can I do to get satisfactory results?
I have also activated the API plan. It looks like I can't use the credits for it. Instead of 19,000 credits, the API plan only shows 10... Too bad Kind regards, Mark
A: Hello, thank you for your input. At this time, we do not have plans to add API access. However, we truly appreciate your feedback and understand the value it brings to users. Your suggestion will be shared with our team for consideration in future updates.
A: Hello, thank you for your input. At this time, we do not have plans to add API access. However, we truly appreciate your feedback and understand the value it brings to users. Your suggestion will be shared with our team for consideration in future updates.
Q: Is access to the app not included in this purchase?
I have purchased tier 3 and downloaded the iPhone app, but I am on a free account even though I am logged in, so I cannot use the pro features. Is access to the app not included in this purchase?
A: Hello, we have talked with the technical team there is some misunderstanding. We are so sorry about that. You can use the credits which were purchased on AppSumo on your mobile app. We are fixing it and it will be available as soon as possilble. Thank you for your patience.
Hello, we have fixed the problem, please try again to see you can use the credits on mobile app or not. If the problem persists, please provide us your email, we will check the problem for you. Thank you.
Hello, please provide us your email, our support team will contact to you to define the problem. Thank you.
Q: I logged into the software, but I still can't use it？
I logged into the software, but I still can't use it. It keeps asking me to log in and buy the software. There are also a lot of ads and I can't use it. What's going on? I can't do anything!
A: Hello, you will have to login on the website first and then activate the account. Moreover, please make sure that you open the magic link on the same browser. Please check again and let us know. If the problem still persists, please send us your email at contact@silverai.com. We will check the account for you. Thank you.
A: Hello, I have checked with our team and this error has been fixed on iOS devices. Please update the application to the latest version. If you are still unable to access the PRO features on the mobile app, please provide us your email via contact@silverai.com, we will check the account for you. Thank you.
Been reading peoples questions, about problems with this service, and I don't see any answers? I have also sent multiple emails, with pre-sale questions, to SnapEdit Support Directly, and No Replies at all... I wanted to purchase SnapEdit, but I can't without getting answers to my questions.
A: Hello, we are so sorry to hear that you have a bad experience with SnapEdit. Please provide us your email address, our support team will contact to you to solve the problem.
Good afternoon. I saw the post saying that the mobile Pro access has been fixed. I tried accessing the credits and the pro version on the mobile app but have not been able to use it yet. I tried logging out and logging back in and it still is not showing up. I appreciate your help with getting this working.
A: Hello, I have checked with our team and this error has only been fixed on iOS devices. The team is working on Android and it will be resolved soon. I will let you know when the error is fixed. Thank you.
Hello, I have checked with our team and this error has only been fixed on iOS devices. The team is working on Android and it will be resolved soon. I will let you know when the error is fixed. If you use iOS device but still unable to access the PRO features on the mobile app, please provide us your email, we will check the account for you. Thank you.
Q: Can I batch change background to blue in tier 2?
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Q: About the API
Hello, Which plan can I use the API access ?
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Q: Does this support multi user access?
I would like 2 people to have access to this tool in my team, is there any way that this can be used by 2 people i.e. additional logins for staff?
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Q: Is it possible to apply multiple AI amends to a single image at once?
I have been playing with the demo and like the product for things like background remove, however could not find a way to apply multiple changes at a time. Is this a limitation of the tool or a limitation of the 'free' version?
For example if I want to bulk remove background, and apply a shadow. Will the tool allow me to do this seamlessly, or would I have to put the images through 2 processing queues?
Share SnapEdit
Q: CAN IT ENHANCE LIKE MAKE IT 3D, HIGH RESOLUTION TYPE ENHANCEMENTS?
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Q: Android Pro App: Ads & Feature Issues
Has the issue with the Android app Pro been fixed? I am still experiencing the need to watch advertisements and am unable to use the Pro features in Android Apps. Is there any timeline for fixing this?
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Q: TRAINING VIDEOS FOR NEW USERS
Hello Nam,
This seems to be a good AI photo editor.
Please let me know whether there are training videos on your web page or YouTube.
Regards
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Q: I can enhance 360 photos?
I have a 360 photos, and sometimes the area of the house looks less bright, and I like to see the photos more similar. In the future, are you thinking to adding feature like this to the video?
Share SnapEdit
Q: Hi. Can I batch change background color?
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Q: Do you have any plans for your system to apply these tools to Videos as well? Or does it do that already?
Thank You!
Duc_SnapEdit
Jan 13, 2025A: We’ve added video processing tools to our roadmap. Features like the Video Enhancer are currently under development, and we plan to add more tools in the future as we grow. Stay tuned for updates!
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Will those feature included in this deal?
Q: Almost only black results or processing errors...😠
I have signed up for the Tier 3 plan.
But since I activated the software and tried to work with different images, I either get the message ‘Sorry, there was an error on our end.... Try again later’, or I only get a black image as output.
In both cases, however, the coins have also been reduced?
What can I do to get satisfactory results?
I have also activated the API plan. It looks like I can't use the credits for it. Instead of 19,000 credits, the API plan only shows 10... Too bad
Kind regards,
Mark
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Q: Can i use the credits with api?
This is the question of the day.....I have read other people complaints. But if credits can be used with api i am all in for the top plan.
An_SnapEdit
Jan 13, 2025A: Hello, thank you for your input. At this time, we do not have plans to add API access. However, we truly appreciate your feedback and understand the value it brings to users. Your suggestion will be shared with our team for consideration in future updates.
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Q: Restapi
Hi, is API included in these credits, I will use the system with api connection. can you give information about this? Thanks
An_SnapEdit
Jan 13, 2025A: Hello, thank you for your input. At this time, we do not have plans to add API access. However, we truly appreciate your feedback and understand the value it brings to users. Your suggestion will be shared with our team for consideration in future updates.
Share SnapEdit
Q: Is access to the app not included in this purchase?
I have purchased tier 3 and downloaded the iPhone app, but I am on a free account even though I am logged in, so I cannot use the pro features. Is access to the app not included in this purchase?
An_SnapEdit
Edited Dec 27, 2024A: Hello, we have talked with the technical team there is some misunderstanding. We are so sorry about that. You can use the credits which were purchased on AppSumo on your mobile app. We are fixing it and it will be available as soon as possilble. Thank you for your patience.
Share SnapEdit
Hello, we have fixed the problem, please try again to see you can use the credits on mobile app or not. If the problem persists, please provide us your email, we will check the problem for you. Thank you.
I've logged in and out, deleted the app and installed it again, but I can't access the Pro version.
Hello, please provide us your email, our support team will contact to you to define the problem. Thank you.
Q: I logged into the software, but I still can't use it？
I logged into the software, but I still can't use it. It keeps asking me to log in and buy the software. There are also a lot of ads and I can't use it. What's going on? I can't do anything!
An_SnapEdit
Jan 13, 2025A: Hello, you will have to login on the website first and then activate the account. Moreover, please make sure that you open the magic link on the same browser. Please check again and let us know. If the problem still persists, please send us your email at contact@silverai.com. We will check the account for you. Thank you.
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Q: Can't access pro version of the SnapEdit app on iOs
hello, purchased tier 2, logged in on e-mail and the app doesn't recognize that I'm on the pro plan.
An_SnapEdit
Jan 13, 2025A: Hello, I have checked with our team and this error has been fixed on iOS devices. Please update the application to the latest version. If you are still unable to access the PRO features on the mobile app, please provide us your email via contact@silverai.com, we will check the account for you. Thank you.
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See thread above - same issue
Q: Why Don't You Seem To Answer Questions?
Been reading peoples questions, about problems with this service, and I don't see any answers?
I have also sent multiple emails, with pre-sale questions, to SnapEdit Support Directly, and No Replies at all...
I wanted to purchase SnapEdit, but I can't without getting answers to my questions.
An_SnapEdit
Jan 13, 2025A: Hello, we are so sorry to hear that you have a bad experience with SnapEdit. Please provide us your email address, our support team will contact to you to solve the problem.
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Q: Batch Edit
Can I batch edit in tier 1?
Duc_SnapEdit
Jan 13, 2025A: Yes! you can use batch editing in all Tiers
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Q: Mobile Pro Not Working
Good afternoon. I saw the post saying that the mobile Pro access has been fixed. I tried accessing the credits and the pro version on the mobile app but have not been able to use it yet. I tried logging out and logging back in and it still is not showing up. I appreciate your help with getting this working.
An_SnapEdit
Jan 13, 2025A: Hello, I have checked with our team and this error has only been fixed on iOS devices. The team is working on Android and it will be resolved soon. I will let you know when the error is fixed. Thank you.
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I purchased Tier 1 but can't seem to use my credits on mobile.
Hello, I have checked with our team and this error has only been fixed on iOS devices. The team is working on Android and it will be resolved soon. I will let you know when the error is fixed. If you use iOS device but still unable to access the PRO features on the mobile app, please provide us your email, we will check the account for you. Thank you.
I experience the same problem
Verified purchaser
me too 。，what happen problem？！
Verified purchaser
me too 。。。。
Do we all need to request a refund for you to take action? Why is it so difficult to resolve something you already sold but fail to address?
Add me to this scenario...
same problem
it`s working now
How did you get it to work? I tried resigning into the app, but it is not showing me as pro. Thanks!
They just released a new version of the app, just update
I also want to know how to get the Pro feature in the Apps. It is still unavailable.
After the update, I still have the advertising and I can't use the Pro feature in the Apps.
I use iPhone and have updated to the latest version of SnapEdit on the AppStore, logged out and in again and now I am a pro user
It’s working for me now! With the last update I reinstalled the app and it is coming through now. Thank you for the change 😊
The problems with Android apps seem to remain unsolved.
Q: Can I batch change the background of photos?
My use case is removing the original background and after that change them to blue or white
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