Hi Naren,

Thanks for the reply. I’ve purchased and have been spending time on the product. Many of the features have good utility but I do find myself constantly aware of the running credits meter which is a limiting factor. I’ve seen the list of what requires credits and frankly it is not fully intuitive, certainly not identified to the user on the site at all. I understand this is an AppSumo only feature which is why it’s not demarked across the site. I check back to admin frequently to see if I’ve just used some or not, which is a real user experience issue. I’m almost coming to the conclusion that I should just avoid anything to do with Insight, Influencers, and most tabs in Facebook. Of course doing that cuts out half the value of your product and makes it less essential for my stack.
I know you need to keep costs in check but blind credits is psychologically death by a thousand cuts as a user, and likely not an optimal growth strategy as a business. I’ve left this as a question vs a review as I’m hoping there is a solution you can implement to open usage up e.g. an unlimited fair use policy. If statistically most wont come anywhere near the limits then why not open it up and deal with abusers. Anyhow fy consideration. Thanks
Alan

Hi Alan,

Thanks for your feedback. I really appreciate it.

Another Sumo-ling also suggested "fair use policy" in another comment. Fair use policy seems interesting in theory but what is "fair" will always be subjective.

Sumo-lings may not be happy with our definition of "fair use" and we will be back to square one.

We believe it's better this way — transparent credit system with clearly defined limits. Also, there is always an opportunity to stack if a user thinks they need more credits for analysis.

Hope you think this is a "fair" explanation. :)

Thanks again for your feedback.

Cheers,
Naren

Hi Alan,

Thank you for more incredible feedback. :)

//No visible notifications on the site designating the ”credit” features from the non credit features.//

This is an interesting observation. We will explore ways to add visual cues in the app for Sumo-lings to easily distinguish between credit and non-credit features.

We have already boosted (almost doubled) the monthly credits for all codes.

We can definitely consider having an ongoing ability to purchase additional volumes of credits beyond the deal period.

Thanks again!

Cheers,
Naren