116687813887555572064Q: Is it possible to set up autoresponse messages to keywords in the inbox replies?
Manychat is probably the best known platform to do this.
The social post encourages users to respond, often with a simple word, and the system quickly responds automatically with the preset response to that keyword phrase.
I note that you say that we can reply to the inbox messages and even reply on client behalf, and I envisage that the auto response would be a much higher perceived value.
Umar_SocialBu
Oct 2, 2026A: Hi there,
Yes, you can set up keyword-based auto replies in SocialBu using Automations.
For example, you can create an automation that detects a specific keyword or phrase in incoming messages or comments, then sends a preset reply automatically. This can be useful for campaigns where you ask people to comment or message a word and then receive a quick response.
You can also manage and reply to inbox messages/comments manually from SocialBu where supported.
Thanks for the thoughtful question!