Q: Hello, 1) "Lifetime Custom Campaign Domain for a one-time payment of $95/domain": Is this already included ...
in "Agency white label (requires 5+ codes)" or we still need to purchase it?
2) How many user accounts we have with "Agency white label (requires 5+ codes)"?
3) What's the "Max campaign entries/month (pooled across all workspaces)"?
4) Can i manage different clients within the same workspace? I know it's not ideal, but extra workspaces can get pricey up to 10 codes, so there's somekind of way to color/change title/tag the scheduled posts/campaigns/etc for different clients within the same workspace?
Thanks
Craig_Sociamonials
May 15, 2024A: Hey Jinx!
1) Agency White label includes 1 custom domain and email SMTP that is added at the Agency level. This means that clients will access their workspaces using your custom domain and email notifications from the app will come via your email SMTP. It also means that all client workspaces will use the agency custom domain and email SMTP for their campaign microsites and campaign emails (ex. "Thanks for entering our giveaway!"). If any of your clients don't want to see your domain in their campaign microsite, they (or you) can pay the $95 one-time fee and get a custom campaign domain for their workspace. If they want the emails to come from their own SMTP for their campaigns, they (or you) can pay the $50 one-time fee and get a custom email SMTP for their workspace.
2) You will have 5 workspaces, which are like complete accounts that are linked under your Agency Dashboard for simple management. Each workspace has 3 available users. For example, in your first workspace, you might issue a login for your content creator, your Social Media Manager, and your client. You can create custom permissions for each user too. Your employees will even be able to use single sign-in, so they can log in once and quickly switch between all workspaces that you have assigned them to.
3) Every submission of a campaign form counts as a campaign entry. Each code buys you 5,000 campaign entries and these reset each month. Since they are pooled, if you buy 5 codes, you get 25,000 campaign entries to share across all of your clients. For example, if one of your campaigns goes viral, it can reach 25,000 entries without an upcharge as long as none of your other clients were running a campaign that month. If it goes over 25,000 entries, you can purchase 10k entries for just $10 with no long-term commitment.
4) Abssolutely. Here is an article from our knowledge base on how to do this: https://help.campaign3.com/article/577
5) [additional question] Some buyers address the concern on the low speed of the app. Has this been fixed and the platform has no speed issues now?
5) That project is finished and the app runs much faster now. We are constantly developing new features and improvements and have a seasoned dev team.
Fantastic, thank you!