Hi Alix42,

I'm sorry you had a bad experience. This is the negative part of using any 3rd party tool to post to social media that many people don't consider. It is critical that you take steps to ensure a lasting connection with all of the social networks. Here are some tips that you can use so this issue doesn't happen anymore with Sociamonials, or your next tool if you do decide to move on to another (we hope you won't!):

1. Don’t share social account login credentials (usernames and passwords) between team members. Each person should be signing in to their own social accounts. Social networks can disconnect accounts when they detect users signing in to the same account from different devices, web browsers, or geographic locations. If you need to share access to a social account, do it by assigning them a user login from our software. (We give you 3 subusers with the AppSumo plan).

2. If more than one team member needs access to a Page or group, make sure each of their social accounts has Admin access to the Page or group.

3. Make sure that you and your team members know who will manage Page and group connections to our software. Whoever adds or reconnects Pages and groups with their social account needs to remain listed as an Admin of the Page or group. If an Admin's Page role or permissions are changed, the account will disconnect.

4. Avoid revoking our access from your social account's settings. When a social account is added, our social connection app (Campaign Share) gets authorized in your social account’s list of integrations. If Campaign Share is removed from that list (known as revoking access), the account will disconnect. Revoking not only disconnects your personal social account, but any Pages or groups you may have connected with your credentials.

5. Set up a recurring reminder to review who has access to your Pages and groups on Facebook and LinkedIn. Remove those who no longer need access. Remember that the user who adds and reconnects these accounts to our software needs to maintain their Admin access.

6. Use the same name on LinkedIn and Facebook that you use in everyday life. It’s important that people can identify who they’re connecting with on social. Alias usernames can be flagged as suspicious by the social networks.

7. Familiarize yourself with the community guidelines for each social network. Knowing the content policies will keep you from publishing something that gets flagged as inappropriate or spam.

8. Make sure you’re being proactive in keeping your social accounts secure. Many disconnections occur when a social network suspects that your account is compromised. Be aware that if your security policies do require you to proactively update login information, your accounts will disconnect from our software when their passwords are updated.

I hope this helps. Feel free to reach out to us in live chat and ask for me, personally, if you need further assistance.

Best,
Craig