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Member since: Nov 2012Deals bought: 135
2 stars
2 stars
Posted: Dec 1, 2021

Signing up and Onboarding is a bit of mess.

I tried several times. The signup up with the AppSumo code and onboarding is a mess. I noticed there are a lot of good reviews. But the onboarding experience for me hasn't been smooth. Anyway, I've sent an online support request via their chatbot, stating the problem I'm facing. I was able to log in once. Got to see my dashboard. But it had the wrong email address recorded, which is weird, because a mere 2 minutes before, they had asked me to choose the email I want the account to be assigned to.

Anyway, noticing that the email is not the right one, I change it to the email that I wanted to assign this account to begin with. Now, I'm I am locked out of my account. :-)

So AppSumo wants us to ad value with my review after trying it. Here is my review after trying to get into the product. To me, at least, starting to use a product is part of... using the product.

Hope this helps the developers as well.

Founder Team
Tao_Soundraw

Tao_Soundraw

May 9, 2024

Hello!
I'm sorry you are having troubles setting up your account.
I don't have any support messages open at the moment, so it's possible your message didn't reach me. Can you send your message again?
Let's set you up asap so that you can start enjoying Soundraw! :)

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