You will never get responses from support, so you are on your own. Some other reviews claim they are a scam. Investigate after you invest to find out if support is there or not. No support...punch the refund button ASAP. We ran into some issues that we wanted a solution to but couldn't get in touch with anyone. We took an L on this one because we didn't investigate early enough. AppSumo tried contacting them on our behalf after our attempts failed, but nobody could reach support, so tough luck. AppSumo can't do anything because it's not their platform. Being a PLUS member won't help you. As of March 2025, it seems like you need to subscribe to their monthly plan to be able to process anything. They state that they will process you faster if you subscribe, but I tried for a full day to process a 15 sec audio clip, but that never went through. Tried again another day and nothing. As of June 2025, Sumolings no longer have access to 1-minute and 3-minute music generation, unless they subscribe to a monthly plan. You only have access to 15 and 30 second generations like a free tier. This SaaS has officially become Steal And Absent Support. Avoid unless you are interested in donating to them. Investigate before you invest!