A: Hi there,

So let me answer all of your questions one by one.

So the free recording line length is 15 minutes; anything over 15 minutes will use credits. That's correct.

ProPlus may currently have 150 credits. Are you considering increasing it to 300? So the answer to that question is no.

We did sit down with our cost analysis to see if we could sustain this tool for a longer period of time if we increased the limits from 150 to 300, and the answer was no.

What we are doing instead is we will be giving 150 minutes of longer audio credits every month. It will not be on a rollover basis.
For example, if, on month 1 of use, you have 65 minutes of credits left, they won't roll over; they will expire automatically, and your longer audio credits will reset back to 150 minutes per month.

Although, you will have the ability to purchase additional credits on the platform itself.
Those additional credits will always stay with your account and will be utilized after you have used your monthly 150 minutes of longer audio credits, and there won't be any expiry to the additional credits that you buy from the platform. Those will be lifetime credits.

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Your second question is about a hard limit on recording time with a maximum of 115 minutes for anything exceeding 60 minutes.

So actually, the hard limit on the recording time is 60 minutes at this point in time.

We will test and move to better audio transcription engines for different languages, but at this point, we will keep the hard limit per recording at 60 minutes, and anything over 15 minutes will be considered under longer audio credits, and you will have 150 minutes of longer audio credits every month.

There's nothing with respect to 115 minutes at this point in time. But we will look to increase the recording time from 60 Minutes to a bit more over the period of time.

I hope that answers all of your questions. Let me know if you have any more questions.
Thank you.